Customer Service Representative and Administration.

Customer Service Representative

Dealership: ACX Waverley

Classification: Full Time, Immediate hire

ACX Waverley is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.

Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones.

Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.

Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.

Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.

Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.

Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.

Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.

Experience in dealership sales administration is an asset

Strong verbal (phone & in person) and written skills with a professional tone.

Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).

Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).

Social Media Knowledge: A plus for supporting marketing initiatives.

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. Instagram Facebook LinkedIn