Systems And Network Engineer H/F

NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

PagerDuty is seeking a Senior Systems Engineer to join our diverse customer-focused team. As a Senior Systems Engineer you will report to the Sr. Director IT Operations & Security and be primarily responsible for designing implementing and maintaining our critical network infrastructure while also supporting Systems Engineering functions.

This is an exciting opportunity to architect and evolve our global network apply a securityfirst mindset and leverage automation across both networking and systems domains.

This role is expected to come into our Toronto office at least 2 times per week so you can thrive in your new role and fully embrace being a Dutonian! Architecture & Design Design and implement scalable solutions across our global infrastructureincluding office networks endpoints and cloud environments (AWS GCP Azure)with a focus on reliability security and user experience.

Operations & Reliability Own day-to-day operations of core infrastructure services (network endpoints identity and access) ensuring availability performance and scalability across sites and cloud platforms.

Incident Response & Troubleshooting Provide Tier 2/3 incident response and problem-solving for complex infrastructure issues (network systems and connectivity) driving swift resolution and thorough root cause analysis to minimize impact.

Security & Access Controls Implement and maintain security controls and policies across the network and systems including firewall rules segmentation zero-trust principles and IAM (Entra Azure AD Okta) to ensure secure consistent access.

Monitoring Analysis & Optimization Use monitoring logging and packet analysis tools to detect diagnose and remediate performance and reliability issues; Python PowerShell Bash Ansible Terraform Workato Zapier) to standardize configurations and streamline workflows for endpoints network identity and access management.

Cloud & SaaS Infrastructure Support Partner with infrastructure and security teams to ensure network endpoint identity and SaaS integrations follow best practices in Azure AWS and/or GCP supporting secure and scalable hybrid environments.

Support & Enablement Provide advanced support to employees globally using ITSM tools such as Jira and contribute to internal knowledge sharing and where needed user-facing training materials.

Documentation & Standards Maintain clear comprehensive documentation for infrastructure configurations standards runbooks and procedures to support repeatable and reliable operations.

On-Call & Alerting Create manage and respond to alerts (PagerDuty) for infrastructure services and participate in the on-call rotation to ensure 24/7 coverage.

8 years of experience in enterprise network engineering and operations.

• 5 years in a systems administration/engineering or IT support environment.
• Professional network certification (e.g. Extensive experience with TCP/IP networking and routing protocols (e.g. BGP OSPF) as well as experience with VPNs wireless and modern networking concepts in large-scale distributed environments.
• Demonstrated proficiency with network automation using Python Ansible Terraform or similar tools.
• Experience working with IAM tools (Entra Azure AD Okta) and processes (account lifecycle permissions privileged account management).
• Experience supporting a mixed endpoint environment including macOS and Windows.

Technical Skills:

Deep knowledge of routing switching VPN DNS DHCP and network segmentation.

Palo Alto) and network security solutions (e.g. Proficiency with packet analysis and network monitoring tools.

Python PowerShell Bash).

Experience with configuration and patch management tools (e.g. Intune Jamf) and asset management solutions.

Experience working in cloud environments (AWS GCP and/or Azure) including cloud networking concepts (VPCs/VNets peering security groups routing).

Strong background in network security including DDoS mitigation IDS/IPS and zero-trust architecture.

Familiarity with the full VDI lifecycle from design and implementation to optimization and ongoing maintenance.

Track record of mentoring engineers leading cross-functional technical initiatives and influencing architecture and strategy in a global team environment.

Ability to independently lead troubleshooting efforts for complex cross-domain (network systems) issues.

Strong communication and interpersonal skills with the ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.

Ability to work independently and collaboratively as part of a distributed global team and to influence leadership in setting group objectives and technical direction.

The base salary range for this position is 98000 - 149000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Competitive salary

Flexible work arrangements

Company equity*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Senior IC