Assistant Retail Store Manager

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks an Assistant Store Manager to join its Vancouver Outlet location name in Vancouver, Ontario . The Assistant Store Manager will support the Store Manager in the daily operation of the store including the overall management of the team, merchandise, and sales results. They will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.
Sales Support:

• Support the sales process as needed
• Assist in facilitating solutions to customer issues
• Model the standards for customer service
• Uphold company and store standards, policies and procedures

Support the Visual Team in planning and performing any necessary changes in visual environment

~ Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Provide guidance to sales and support teams – deliver constructive feedback and learning opportunities
• Support the Store Manager with the recruitment, training, development, and succession of team members
• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives

Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations

• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Perform any special projects or tasks as directed by the Store Manager

5+ years’ retail experience

• Previous experience managing others within a customer service environment required
• Proven record of motivating, developing, and coaching team members
• Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
• Passionate about the customer experience
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

The compensation for this position ranges from $30-$32 CAD (hourly). In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.