Client Services Director (Customer Experience)

Client Services Supervisor
Communicate clearly and effectively (verbal and writing). Must have strong customer service skills. Must be computer savvy.
Manage a team and oversee the day-to-day operation in the Lobby Concierge department and assist Site Messenger Lead with the messenger center operation when needed.
Execute all functions of the Client Service Associate.
Ensure Policies and procedures are always being followed and enforced.
Ensure that everyone provides tenants and visitors with high level customer service.
Familiarize oneself with internal service departments such as the Building Office Security Department Delivery locations etc.
Manage the teams schedule and time off.
Maintain good communication with Team Manager and Building office.
Keep uniform clean during the shift; Execute yearly performance review.
Provide coverage for building management office reception as needed.
Report all injury incident to Building Office and SPS management.
Strong integrity solid business ethics.
Excellent English written and oral communication skills.
Expert in customer service skills professional attitude and appearance.
High School Diploma (or equivalent) required. Bachelors Degree or higher preferred.
Minimum of 3 years of experience in high level relationship building and operational management.
Previous management/ supervisor experience overseeing 5-10 employees.
Ability to build business relationships and interact effectively with C level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Strong integrity solid business ethics.
Strong team approach to account management.
Manual dexterity required for operating office machinery (phone copy machines binding equipment etc.).
Physically able to talk on the phone and input data simultaneously.
Travel: Some local travel is required for this position. Use of Artificial Intelligence (AI):
SPS uses the Greenhouse applicant tracking system which does not apply AI in these parts of the hiring process.
This posting is for an existing vacancy.

28 - $31 CAD

Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.
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You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.