Average salary: $46,828 /yearly
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- ...globally, and containing cyberattacks and ransomware before they escalate into disasters. What sets us apart from other security firms... ..., timely manner, over the lifetime of the support request • Escalation Engineers need to understand customer systems and...SuggestedFull timeImmediate startRemote work
Illumio
Vancouver, BCmore than 2 months ago - ...mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality. As a Client Escalations Specialist , you'll bring your strong emotional intelligence, resilience, and calm composure to ensure exceptional customer...SuggestedFull time
Nuovo Photography
Montréal, QCmore than 2 months ago - ...redefining what the modern workplace can be. Come join us in building something that's already changing how the world works As an Escalation Engineer , you’ll join our growing global Escalation team that sits at the intersection of Customer Support and Engineering ....SuggestedFull time
Island
Richmond Hill, ONmore than 2 months ago - ...About the Role We are seeking an experienced and emotionally intelligent Escalation Tier II Support Specialist to manage complex, sensitive, and high-risk member cases via phone and email. This role serves as a higher-level escalation point and requires excellent verbal...SuggestedFull timeWork at officeRemote workWork from home
Peak Support
Canadaa month ago - About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With...SuggestedLong term contractFull timeWork at officeFlexible hours
Alayacare
Montréal, QCmore than 2 months ago $100k - $110k per year
...weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer...SuggestedRemote jobLong term contractFull timeWork at officeFlexible hoursPointclickcare
Mississauga, ONmore than 2 months ago- ...Customer Message Escalation Assistant Customer Service • Message Escalation Remote | Full-time | 65,520–68,640 per year When a routine answer is not enough Remote customer support often begins with an ordinary question. Occasionally, a customer has already...SuggestedRemote jobFull timeWork at officeImmediate startHome office
- Job Description Job Requisition Id: 200942 Business Function: Retail Primary City: La Guadeloupe Other Location(s): Province: Quebec Employment Type: On Call Employment Status: Term Language Requirement: French Essential Employee Class...SuggestedTemporary workWork at office
Canada Post Corp
La Guadeloupe, QC5 days ago - ..., and hundreds more earn above the UK median income. Your Mission You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their corner. When something breaks, a payout, a shipping issue, a live-room glitch, you're...SuggestedFull timeFor contractorsManual laborRemote workWeekend work
Tilt
Canadamore than 2 months ago $18.27 per hour
...experiences while also driving commercial results. The Rental Service Agent is a dual-focused role: Customer Experience Champion for... ...basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have:...SuggestedHourly payFull timeLocal areaFlexible hoursIndie Campers
Vancouver, BCmore than 2 months ago$17 per hour
...REMOTE: English Customer Service Agent Job Type: Full Time – Work from Home Required Availability: Monday to Sunday, 8:00 am to 8... ...and feedback in the system. â Follow company procedures and escalate complex issues when necessary. â The ability to navigate multiple...SuggestedRemote jobHourly payLong term contractFull timeTemporary workWork from homeAnswer Net
Winnipeg, MB8 days ago- ...footprint. Purpose of Position Provide escalated remote and on-site support for technical... ...our documentation tools. Triage, escalation, and scheduling of support tickets to other... ...Auvik IT Glue ScalePad ID Agent Dark Web Monitoring VCIO Toolbox Microsoft...SuggestedFull timeZero hours contractWork at officeRemote workMonday to friday
Broadview Networks
Winnipeg, MBmore than 2 months ago - ...lasting impact. Hypertec is seeking a L2 TECHNICAL SUPPORT AGENT to join our Call Center team in Montreal . If you are motivated... ..., adhering to a defined schedule; Assist L1 agents with escalations and technical questions; Escalate complex/high priority problems...SuggestedFull timeWork at officeRelocation
Hypertec Inc.
Montréal, QCa month ago $25.5 per hour
...need to inspire our customers. Except you. The Sales Support Agent ensures delivery of excellent customer service through timely and... ...Investigate and follow up on customer problems resolving escalated issues To be successful in this role you are Detail-oriented...SuggestedFull timeWork at officeWork from homeMonday to fridayTrail Appliances
Canada5 days ago$21.5 per hour
...Canadian airline About this position The Customer Service Agent is responsible for ensuring the highest level of customer... ...passengers with mobility and special needs; Assist customers with escalations and complaints; Issue tickets and process sales reports for deposit...SuggestedHourly payLong term contractFull timeTemporary workRemote workWorldwideTrial periodRelocation packageShift workCanadian North
Yellowknife, NTa month ago$78k - $115k per year
...regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking... ...components. Configure appropriate guardrails, permissions, escalation paths, exception handling and human review points based on the...Full timeZafin
Toronto, ONmore than 2 months ago- ...for delivering high quality customer experience. What You’ll Likely Have: Experience working in customer service handling escalations and solving inquiries through investigative work while ensuring a timely and positive experience. Demonstrated problem-solving and...Hourly payPermanent employmentFull timeWork at officeWeekend workAfternoon shiftWeekday work
Blue Ocean Spa
Canadaa month ago $120k - $160k per year
...Hiring in Toronto Canada Only About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations... ...Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and...Full timeRemote workWork from homeObserve.AI
Canada20 days ago$57.84k - $107.97k per year
...PSYCHOLOGUE ÉCOLES SECONDAIRE L’ESCALE Nous recherchons un.e psychologue afin de prendre en charge la prévention, le dépistage, l’évaluation, l’aide et l’accompagnement des élèves handicapés ou des élèves qui présentent ou qui sont susceptibles de présenter des difficultés...RemplacementApprenticeshipSummer work- ...Position: L3 Service Desk Contractor â Infrastructure Operations & Escalation Specialist Location: Calgary Job ID#: 84084-25-0028/A Duration: 12 Months On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level...For contractors
Symbiotic Digital
Calgary, ABmore than 2 months ago - ...centric company with a reputation of excellence. Job Description We are looking for a rigorous and service-oriented IT Procurement Agent to support our technology operations. In this key role, you will act as the primary point of contact between internal IT teams and...Full time
Uap, Inc.
Montréal, QCmore than 2 months ago - About the Role As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering...Permanent employmentFull time
$16.6 per hour
Description de l'entreprise Momentum Agricole inc. se spécialise dans la gestion des ressources humaines, le recrutement et la santé et sécurité au travail. Description de l’offre d’emploi Tâches : Traite des vaches Alimentation des animaux Entretien des lieux de ...Full timeContract workTemporary workMomentum Agricole Inc.
Saint-Lambert-de-Lauzon, QC5 days ago- ...total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures... ...reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints...Full time
Netomi
Toronto, ONmore than 2 months ago - ...approach. What’s The Job The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and... ...the benefits of their account as well as their credit bureau Escalate problematic accounts to Manager Verify and update customer information...Permanent employmentFull timeWork at officeWork from homeFlexible hoursDay shift1 day per week
Iceberg Finance Group
Toronto, ONa month ago - ...A career as a Collections Agent in the National Bank Equipment Finance team at National Bank means acting as a customer-focused collections... ...account status, and determine appropriate next steps, including escalation actions when required. Ensure the accuracy, completeness, and...Full timeContract workWork at officeFlexible hours
- ...like Reporting to the Senior Manager, Remarketing, a Recovery Agent plays an essential role in supporting customers through the... ...calls. Quickly handling day to day issues such as process, file escalations, customer complaints, billing, and others as they arise....Full timeShift workWeekend workAfternoon shift
- ...excellence. Marine Atlantic is currently looking for a Purchasing Agent to work with our Procurement and Strategic Sourcing department,... ...including contract execution and administration. The agent also escalates supplier performance issues to the appropriate supervisor as...Contract workWork at office
$15.75 - $17.5 per hour
...transactions, comments, and complaints- Follow communication procedures, guidelines, and policies when interacting with customers- Identify and escalate priority issues to the appropriate team member or supervisor Qualifications:- Fluent in both English and Spanish languages-...Hourly payFull timePart timeMonday to fridayDay shift$16.55 per hour
...Job Responsibility: Position: Quality and Compliance Agent Position Summary: Reporting to the Manager of Quality & Compliance... ...in order to find possible solutions Understand and apply the Escalation Policy, if necessary Maintain and provide excellent customer...Hourly payPermanent employmentFull timeMonday to fridayFlexible hoursShift work
