Avaya Technology Specialist Job Description Template
Our company is looking for a Avaya Technology Specialist to join our team.
Responsibilities:
- Oversee the design, installation, maintenance, integration and management of products, services, and technologies (current and new);
- Respond to support requests in a timely and accurate fashion;
- Create system configuration and customer topology documentation;
- Plan and manage monthly back-ups and maintenance on all core equipment;
- Establish and maintain a proactive approach to monitoring and managing telecommunications environment call center and telephony infrastructure;
- Maintain and review Service Level Agreements (SLA) assuring business requirements meet performance expectations;
- Drive project implementation requirements, deliverables and managed services.
Requirements:
- ACSS-7895 – Avaya Contact Center Select;
- ASDS-3781 – Avaya Midsize Solution Design;
- Required certifications include: ACIS-7720 – Avaya IP Office™ Platform;
- ACSS-3000 – IP Office™ Platform;
- Minimum of 5 years of experience of in-depth knowledge and experience with Avaya.