Software Technical Support Specialist (Night Shift) Job Description

Software Technical Support Specialist (Night Shift) Job Description Template

Our company is looking for a Software Technical Support Specialist (Night Shift) to join our team.

Responsibilities:

  • Provide technical and client support for itracks’ software applications;
  • Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge;
  • Perform other duties as may be assigned or requested;
  • Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner;
  • Contribute to sales growth by delivering high quality technical support;
  • Perform technical calls for participant recruitment;
  • Work effectively in a team environment for the good of the company as well as individuals.

Requirements:

  • Candidate must be fluent in English;
  • Highly proficient in Microsoft Office including Word, Excel, and Outlook;
  • Ability to work both independently and in a team environment;
  • Some post-secondary education, preferably in computer technology, or related work experience;
  • Ability to work under pressure in a face-paced work environment;
  • Excellent organizational skills.