Software Technical Support Specialist (Night Shift) Job Description Template
Our company is looking for a Software Technical Support Specialist (Night Shift) to join our team.
Responsibilities:
- Provide technical and client support for itracks’ software applications;
- Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge;
- Perform other duties as may be assigned or requested;
- Respond to participant inquiries and perform problem solving effectively and in a professional and timely manner;
- Contribute to sales growth by delivering high quality technical support;
- Perform technical calls for participant recruitment;
- Work effectively in a team environment for the good of the company as well as individuals.
Requirements:
- Candidate must be fluent in English;
- Highly proficient in Microsoft Office including Word, Excel, and Outlook;
- Ability to work both independently and in a team environment;
- Some post-secondary education, preferably in computer technology, or related work experience;
- Ability to work under pressure in a face-paced work environment;
- Excellent organizational skills.