Technical support specialist Job Description
Technical support specialist Job Description Template
Technical Support Specialists resolve technical issues, troubleshoot software and hardware problems, and provide IT support to staff. Responsibilities include maintaining systems, ensuring network security, and training users on new technology.
Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues with hardware and software
- Create and update technical documentation and knowledge base articles
- Collaborate with other teams to resolve complex technical issues
- Escalate unresolved issues to higher-level technical support or engineering teams
- Assist in testing and implementing software updates and patches
- Provide training and support to new technical support team members
- Contribute to process improvement initiatives to enhance the customer support experience
Requirements:
- A bachelor's degree in computer science, information technology or a related field is required.
- At least 2 years of experience in technical support or a similar role is mandatory.
- Strong analytical and problem-solving skills to troubleshoot technical issues and provide solutions.
- Excellent communication skills to interact with clients and team members effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of operating systems, hardware, software, and networking protocols.
- Familiarity with remote desktop and help desk software, including ticketing systems.
- A motivated and self-driven individual who can work independently and as part of a team.
