Well-being Program Manager

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Human Resources

Pay Details:
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Be part of a dynamic team that crafts strategies to enhance colleague well-being! As a member of our Retirement, Benefits and Well-being team within Total Rewards, you'll contribute to programs and services that help colleagues feel physically healthy, mentally strong, financially confident, and socially connected.

Role Overview

As the Well-being Program Manager, you will lead key well-being programs from start to finish. You will set the direction, improve how programs work, and help leaders make decisions using data.

You will act as a subject matter expert (SME) in well-being. You will work with HR partners, business teams and vendors to deliver programs that are easy to use and make a real difference for colleagues.

You will manage several core programs, including:

• Employee & Family Assistance Program (EFAP) - confidential counselling and support services
• TD Well-being app
• Well-being Ambassador Program (employee volunteers who promote well-being)
• Relationship with the Chief Medical Director (clinical advice and guidance)

Key Responsibilities

Program leadership & design

• Lead the design, delivery and improvement of well-being programs in Canada
• Ensure programs align with overall HR strategy and business needs
• Bring in external ideas and market trends to keep programs current
• Lead the rollout of new programs, campaigns and enhancements

Advisory & partnership

• Act as a trusted advisor to HR and business leaders on well-being topics
• Partner across teams (e.g., HR, Inclusion, international teams) to align programs
• Tailor programs for different business needs where required

Data & insights

• Track key metrics (e.g., usage, engagement, outcomes)
• Use data to explain what is working and where to improve
• Present clear insights and recommendations to senior leaders

Vendor & platform management

• Manage external vendors who deliver well-being services
• Oversee performance, service quality and ongoing improvements
• Partner with vendors to improve the well-being app and increase usage

Governance, risk & compliance

• Ensure programs meet legal, privacy and risk requirements
• Manage program risks and escalate issues where needed
• Support audits, reporting and internal reviews

Ambassador program leadership

• Lead the Well-being Ambassador program
• Recruit and train volunteers
• Provide simple toolkits to support local activities
• Recognize and reward contributions

Additional support

• Connect business teams to additional supports when needed (e.g., mental health training, onsite support)

Job Requirements

• University degree or equivalent experience
• 7+ years of experience in HR, well-being, employee experience or a related field

• Strong communication skills (written and verbal)
• Able to explain complex topics in a simple way
• Strong project management skills; able to manage multiple priorities
• Strong relationship-building and influencing skills
• Comfortable working across teams and with senior leaders

• Experience in employee well-being or health programs is an asset

• Comfortable using data and digital tools (e.g., web or mobile platforms)
• Proficient in Microsoft Office (Excel, PowerPoint, Word; Copilot is an asset)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet