Lead Dispatcher

About KN Logistics Solutions

KN Logistics Solutions is a fast-growing transportation and logistics organization dedicated to delivering reliable, cost-effective, and customer-focused freight solutions across North America. We specialize in freight brokerage, carrier management, transportation planning, and supply chain optimization while maintaining a strong commitment to operational excellence and customer service.

We are currently seeking an experienced and results-oriented Lead Brokerage Dispatcher to lead our brokerage operations team and support the continued growth of our transportation division.

Position Summary

The Lead Brokerage Dispatcher will be responsible for overseeing daily freight brokerage operations, leading a team of dispatchers and carrier procurement specialists, and ensuring the efficient, compliant, and profitable movement of customer freight.

This role requires a strong transportation professional with extensive brokerage experience, leadership capabilities, carrier network management expertise, and a proven ability to drive profitability while maintaining exceptional customer service standards.

The successful candidate will play a key role in developing operational strategies, strengthening carrier partnerships, optimizing margins, and ensuring service excellence across all transportation modes.

Key Responsibilities

Leadership & Team Management

• Lead, coach, mentor, and develop a team of brokerage dispatchers and carrier procurement specialists.
• Establish and monitor daily, weekly, and monthly performance objectives.
• Drive accountability through KPI management, performance reviews, and operational reporting.
• Conduct regular training sessions focused on carrier negotiations, market intelligence, customer service, and conflict resolution.
• Manage workload distribution, scheduling, and escalation procedures.
• Provide leadership support during critical service disruptions and after-hours operational emergencies.
• Foster a high-performance culture focused on teamwork, continuous improvement, and customer satisfaction.

Freight Brokerage Operations

• Oversee the successful execution of customer freight movements across North America.
• Ensure efficient carrier sourcing, load coverage, and freight execution.
• Monitor load status, service performance, and customer commitments throughout the transportation lifecycle.
• Coordinate closely with Account Managers and Sales teams to align carrier capacity with customer demand.
• Ensure operational excellence across all freight modes, including:
• Full Truckload (FTL)
• Less-than-Truckload (LTL)
• Intermodal
• Specialized Freight
• Expedited Freight

Operational Strategy & Margin Optimization

• Analyze freight market conditions, capacity trends, and seasonal fluctuations to support pricing and procurement decisions.
• Develop and implement strategies to maximize load profitability and gross margin performance.
• Monitor spot market rates and contractual pricing opportunities.
• Identify operational inefficiencies and implement process improvements.
• Optimize utilization of Transportation Management Systems (TMS) and brokerage technology platforms.
• Collaborate with leadership to support growth initiatives and revenue targets.

Carrier Development & Compliance

• Develop and maintain a high-performing carrier network.
• Build strategic relationships with preferred and dedicated carriers.
• Manage carrier service-level performance and compliance standards.
• Oversee carrier onboarding, qualification, and vetting processes.
• Ensure compliance with:
• FMCSA regulations
• DOT requirements
• Safety Management System (SMS) standards
• Insurance verification requirements
• Act as the senior escalation point for:
• Carrier disputes
• Service failures
• Freight claims
• High-value shipment issues

Reporting & Analytics

• Track and analyze key operational metrics, including:
• Gross Margin per Load
• Load Volume
• Carrier Retention
• On-Time Pickup Performance
• On-Time Delivery Performance
• Tracking Compliance
• Service Failure Metrics
• Prepare operational reports and performance dashboards for leadership review.
• Utilize data-driven insights to forecast capacity requirements and support strategic decision-making.
• Monitor accessorial expenses including detention, layovers, and recoverable charges.
• Develop strategies to reduce operational costs while improving customer satisfaction.

Qualifications

Required Experience

• Minimum 4 years of freight brokerage, transportation, or 3PL experience.
• Minimum 1–2 years of leadership, supervisory, or management experience within a brokerage environment.
• Proven track record of managing freight operations and carrier relationships.
• Experience handling high-volume freight transactions and customer accounts.

Preferred Education

• Bachelor's Degree in:
• Supply Chain Management
• Logistics
• Business Administration
• Transportation Management
• Related discipline

Equivalent industry experience will also be considered.

Technical Skills

• Advanced experience using Transportation Management Systems (TMS).
• Strong knowledge of freight technology platforms such as:
• DAT
• Truckstop
• MacroPoint
• Carrier411
• Other brokerage technologies
• Advanced Microsoft Excel skills.
• Experience with Power BI, reporting tools, and transportation analytics platforms.
• Strong understanding of freight pricing and market trends.

Core Competencies

• Leadership & Team Development
• Freight Brokerage Operations
• Carrier Procurement & Negotiation
• Margin Management
• Strategic Planning
• Relationship Management
• Problem Solving
• Operational Excellence
• Data Analysis & Reporting
• Decision Making Under Pressure
• Conflict Resolution
• Customer Service Excellence

Industry Knowledge

The ideal candidate will possess strong knowledge of:

• Freight brokerage operations
• North American transportation markets
• DOT and FMCSA regulations
• Carrier compliance requirements
• Cargo claims management
• Freight risk mitigation
• Capacity management strategies
• Market pricing dynamics

Working Environment

• Fast-paced transportation and logistics environment.
• High-volume phone, email, and digital communication.
• KPI-driven performance culture.
• Significant interaction with customers, carriers, dispatchers, and internal stakeholders.
• Flexibility required during peak shipping periods and critical operational situations.
• Opportunity to contribute directly to company growth and operational success.

Why Join KN Logistics Solutions?

• Growth-focused and entrepreneurial organization.
• Opportunity to lead and build a high-performing brokerage team.
• Collaborative and supportive leadership environment.
• Competitive compensation package.
• Career advancement opportunities within transportation and logistics leadership.

Apply today and become a key contributor to the continued growth and success of KN Logistics Solutions.