Security Dispatcher

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

This position is for an active vacancy. Posting will be removed once filled.

POSITION SUMMARY

The Global Security Dispatcher plays a critical role in ensuring the safety and security of personnel, facilities, and assets. This position is responsible for receiving and dispatching emergency and non-emergency calls, monitoring security systems, coordinating responses to incidents, and acting as a liaison with internal teams and external emergency services. The ideal candidate is calm under pressure, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

Location: Mississauga, ON

Shift: Rotational shift work (Days and Nights)

Pay Rate: $25.75/hour

Key Responsibilities

• Receive, assess, and dispatch emergency and non-emergency calls in a timely and professional manner.

• Dispatch security personnel and guards to respond to alarms, incidents, and service requests.

• Monitor CCTV systems to detect, document, and report security incidents or suspicious activity.

• Conduct regular CCTV audits to ensure system functionality, compliance, and coverage.

• Monitor alarms and security events using the OnGuard system and initiate appropriate response protocols.

• Perform access control duties, including managing credentials, monitoring access points, and logging commercial vehicle entries.

• Maintain accurate logs, reports, and incident documentation in accordance with company policies.

• Liaise with external emergency services (police, fire, ambulance) during incidents and coordinate on-site response efforts.

• Communicate effectively with internal stakeholders, including security supervisors, management, and operational teams.

• Follow established security procedures, escalation protocols, and confidentiality standards at all times.

• Other duties as assigned

Working Conditions

• Control room / operations center environment

• Prolonged periods of monitoring screens and systems

• Shift work may be required

Qualifications & Skills

• Valid Ontario Security Guard Licence

• Valid First Aid and CPR Certification

• Shift work may be required

• Previous experience in security dispatch, monitoring, or control room operations preferred.

• Strong communication skills, both verbal and written.

• Ability to remain calm, professional, and decisive in emergency situations.

• Proficiency with security systems, including CCTV and alarm monitoring platforms (OnGuard experience an asset).

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Basic computer skills and experience with logging and reporting systems.

We value diversity and inclusion and encourage all qualified people to apply.

We thank all those that apply. Only those selected for an interview will be contacted.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process

Further Information about the Company:

#AF-CanadaGTSO

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.