Operations Manager I

Job Responsibility:

M - F start 1600H INDMS

POSITION OVERVIEW: Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Lead, educate and develop company employees 2. Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free 3. Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight 4. Monitor dock to ensure proper loading techniques 5. Evaluate and reconfigure route structures and bids based on local tendencies and characteristics 6. Conduct safety meetings and facilitate quality groups 7. Monitor and analyze all opportunities to cut costs and improve efficiencies 8. Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc. 9. Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure 10. Communicate with Account Executive(s) to ensure customers' and company's needs are met 11. Identify freight moving at incorrect weight and classification 12. Ensure all OS&D is identified and processed properly 13. Monitor actual performance data and gather information for reporting 14. Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy 15. Comply with all applicable laws/regulations, as well as company policies/procedures 16. Perform other duties as required

Disclaimer: This is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school diploma, required; Bachelor's degree or four (4) years directly related work experience
• Minimum two (2) years transportation experience in an operations leadership role
• Bi-Lingual (English/French) for Province of Quebec, required.
• Thorough knowledge of LTL Industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Must be multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office and Internet
• Proven leadership and interpersonal skills