Quality Improvement Advisor, Strategy, System & Quality Improvement - Permanent Full-Time (1.0)

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Quality Improvement Advisor within Strategy, System & Quality Improvement (SSQI) is responsible for the following: training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation and ensuring the adoption and use of Lean improvement methodologies. This role will be dedicated to supporting the Mental Health department.

MAIN RESPONSIBILITIES

• Guide and facilitate teams using Lean & Quality improvement methodologies throughout the organization.
• Develop templates for CHEO’s implementation and use of Lean & Quality improvement methodologies.
• Deliver Lean education using a variety of adult learning modalities including hands-on exercises and simulations.
• Create, customize, and modify existing Lean training materials for the health care industry based on needs assessments and knowledge of industry best practices.
• Provide individual mentoring and coaching to teams involved in process improvement initiatives, incorporating change management strategies to enhance their effectiveness in their respective areas.
• Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
• Work in collaboration with Business Intelligence in determining indicators and data elements required with each process improvement project.
• Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
• Perform other related duties as assigned by Manger or Director.

QUALIFICATIONS

• Degree in Health Administration/Industrial Engineering or similar program (Essential)*
• Lean Green Belt (or commitment to obtain within 6 months) (Essential)
• Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
• Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
• Demonstrated proficiency and application of Lean/Quality Improvement methodologies (Essential)
• Experience with Lean deployment/Quality Improvement in the healthcare sector (Preferred)
• Strong fundamentals in project management (Preferred)
• Leadership experience, formal/informal (Preferred)
• The ability to guide teams in gathering feedback from families and patients on process improvements (Essential)
• Experience developing training curricula and associated training materials, particularly using principles of adult education (Preferred)
• Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
• Demonstrated analytical, problem solving, and change management skills (Essential)
• Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (French/English) (Preferred)

* Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at View email address on ca.workus.org. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at View email address on ca.workus.org. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.