Client Monitoring Specialist

Company Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Job Description

The Client Monitoring Specialist plays a vital role in OFX’s first line of defense, ensuring that client activity and information remain compliant and up to date. You will manage the daily monitoring of alerts, screening results, and changes in client information to protect OFX and its customers from financial crime risk. You will apply curiosity, analytical thinking, and sound judgement to identify issues and escalate appropriately, ensuring compliance while supporting a positive client experience.

What you’ll do:

• Review transaction monitoring alerts and understand how to identify unusual or suspicious activity.
• Review and resolve alerts related to PEPs, sanctions, and adverse media screening.
• Review and action corporate structure change alerts.
• Ensure accurate and complete documentation of all monitoring outcomes.
• Escalate potential risks or suspicious findings for further review as required.
• Maintain strong awareness of global financial crime regulations and internal procedures.
• Collaborate with internal teams to ensure consistency and compliance across reviews.
• Provide efficient, customer-focused service that minimises disruption and helps clients feel valued and protected.

Qualifications

What you bring: 

• 1–2 years’ experience in AML, KYC, or financial operations within financial services or FinTech.
• Exposure to transaction monitoring, sanctions, or screening processes preferred.
• Familiarity with regulatory environments and compliance principles.
• Experience using case management or alert-handling tools is desirable.
• Strong written and verbal communication skills, with a focus on accuracy and clarity.
• Curious Mindset and Willing to Learn
• Attention to Detail and Accuracy
• Analytical and Logical Thinking
• Sound Judgement and Pattern Recognition
• Efficiency and Organisation
• Effective Communication and Team Collaboration
• Customer First Orientation

The salary range for this position is $55,000.00 - $70,000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus.

We also offer a flexible hybrid working model where employees typically work 1-2 days from our Toronto or Edmonton office.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

AI Disclosure

We may use artificial intelligence (AI) tools to support certain stages of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by humans. While our Applicant Tracking System (ATS) includes AI features, we do not rely on the features to review or assess resumes against job requirements. All resumes are manually reviewed by our hiring team.

This is an existing full time permanent position.

#Li-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected] .