Retail Security Guard - FT

Ready to suit up as a Retail Security Guard

As a Retail Security Guard, you will be the face of safety and customer service within the store. By maintaining a professional presence, building positive interactions with customers, and proactively addressing security concerns, you will help create a welcoming environment while supporting loss prevention efforts. Success in this role requires strong observation skills, confidence in de-escalating situations, and a commitment to delivering exceptional customer experiences.

What's in it for you?

• Hourly wage rate of $24 + comprehensive benefits package

• Full-time opportunity with the following schedule: Wednesday to Saturday from 1:00 PM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM

• We will invest in you, covering the costs of continuing education through GardaWorld Academy
• Career growth opportunities at GardaWorld
• Uniform provided at no cost
• Supportive team environment where your safety and well-being are a top priority
• Employee recognition programs to reqard your hard work and dedication

Responsibilities for Retail Security Guard

• Maintain a visible presence to deter theft and promote a safe, welcoming environment for customers and staff.

• Observe customer activity and identify potential loss prevention concerns while providing excellent customer service.

• Use strong communication and de-escalation techniques to resolve conflicts and challenging situations professionally.

• Respond promptly to security incidents, disturbances, and emergencies, documenting actions taken as required.

• Conduct regular patrols of the sales floor and surrounding areas to identify safety and security risks.

• Work closely with store management and law enforcement when required to support investigations and incident response.

Qualifications for Retail Security Guard

• Be authorized to work in Canada
• Hold a valid BC security license
• Hold a valid AST certificate - Required
• First aid certification - an asset
• Excellent verbal de-escalation and conflict resolution techniques

• Able to remain calm under pressure and handle escalated situations professionally

• Strong report writing and technology skills
• Good eyesight and excellent ability to maintain focus
• Physically able to stand and patrol for extended periods
• Alert, detail-oriented, with strong situational awareness
• Exceptional customer service skills

This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!