Store Manager
Roundabout Laundry
Lead our Cyrville laundromat. Run the floor, coach the team, build the culture.
Ottawa's busiest self-service laundromat and the highest-rated laundry business in the city. We do self-serve, wash-dry-fold, dry cleaning, and pickup & delivery. We're a small team turning a boring industry into something interesting, and we're hiring a Store Manager to lead the floor.
About the role
You'll run day-to-day operations at 1097 Cyrville Rd. Coach a team of Laundry Liaisons, own customer escalations, keep the schedule filled, and jump into shifts when needed. You report to the Operations Manager and work closely with our delivery team so the floor and the delivery side run as one operation.
You’ll inherit a strong team already delivering great customer service. Your job is to lead and grow them, not build from zero.
What you'd own
- Running the floor.
- You decide the day-to-day rhythm. As long as the results are there, the how is yours.
- Coaching the team.
- Set the standard for delightful customer service and get your Liaisons to hit it in every interaction.
- The ones that need real judgment come to you.
- Scheduling.
- Build it, fill gaps, step into a shift when someone calls in.
- Bridging with delivery.
- Keep the floor and the delivery team running as one, alongside the Operations Manager.
- Host events and initiatives that build Roundabout's presence in the neighbourhood.
Who we think you are
- You've led a team of 5+ people for 2+ years. You can speak to specific wins and challenges from that time.
- You're comfortable with scheduling, inventory, and light admin work.
- You know your way around Google Workspace, Microsoft Office, and cloud tools. Bonus if you're using AI in your workflow.
- You solve problems by leading, not just delegating.
- You want a career, not a job. You'll build here, not just show up.
- You can work Friday through Monday, with a fifth day by mutual agreement.
What you get
- Full ownership of the floor
- A direct line to leadership, with room to bring ideas that stick
- A team of Laundry Liaisons already delivering strong service to lead and grow
- A path to build a real career here
- Health & dental benefits and free personal laundromat use (with 20+ hrs/wk)
What we don't offer
- All the answers. We're still figuring a lot of things out!
- A quiet role. This one's on the floor.
- A 9-to-5. Evenings and weekends are part of the rhythm.
- Remote or hybrid flexibility. You're on-site at Cyrville.
- Corporate polish or process for its own sake
Vacancy posted 16 hours ago
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