Director, Employee Experience, HR

Director, Employee Experience, HR

JUST HR in Kamloops, British Columbia, Canada is partnering with the CHRO of a leading hospitality organization to fill a critical leadership role focused on people programs and practices. This onsite position will oversee sourcing, recruitment, performance, retention, engagement, and other aspects of employee experience. The role offers an opportunity for an experienced HR professional to inform, operationalize, and report on people practices in a fast‑paced, seasonal environment.

Responsibilities

• Inform and oversee sourcing, recruitment and selection, onboarding processes, and recruitment marketing strategy to attract the right people to our organization
• Lead the Experience team, with a focus on continuous improvement, development, coaching, and mentoring
• Represent and champion employee experience at leadership meetings, providing updates on key initiatives and external trends as well as bringing thought leadership to discussions impacting employees/company culture
• Research and share best practices, trends, and developments as they relate to industry and target talent segments, including, but not limited to, competitor landscape and market mapping; and enable annual compensation review cycle by conducting external and internal benchmarking exercises.
• Support HR Partners in providing counsel and coaching to people leaders in more complex employee relations matters, with an emphasis on performance management and grievance facilitation and follow‑up, identifying opportunities for best practices and training and resources to support
• Create a data‑informed culture by identifying, tracking, and reporting on key insights and metrics across the talent cycle, including recruitment and retention metrics that enable effective decision‑making
• Remain up to date on employment law as well as immigration practices and visa requirements, and work collaboratively with the OH&S leadership to ensure compliance with Worksafe BC employer obligations as they relate to all aspects of safety (physical and psychological) and duty to accommodate
• Prepare and own annual HR budget, aligned with annual budget cycle, and track spending to ensure adherence throughout the year
• Identify opportunities for exploring new tools and technology, making recommendations and taking on project management responsibilities for new tool adoption, as well as hiring manager and providing team training
• Support Chief People & Culture Officer in talent and culture‑related initiatives, as well as wider HR team in other employee experience initiatives as required, particularly new hire seasonal staff onboarding/orientation and staff appreciation weeks

Requirements

• Bachelor’s degree in business or related area
• Minimum 12 years of progressive HR/business experience, with a focus on generalist support, performance management, organizational effectiveness and program management, of which at least 5 years in a leadership position as a strategic partner with team oversight
• Proven experience in designing and implementing learning and development programs, aligned with organizational goals and leadership development, with a thorough understanding of adult learning principles
• In‑depth knowledge of workforce planning, compensation strategies and pay practices
• Results focused with highly tuned analytical skills, and a proven track record in delivering successful people programs from an ROI perspective
• Demonstrated experience in project management related to HR programs, tools and systems builds and implementation/rollout plans
• First class written communication skills with an emphasis on policy and proposal development
• Strong research capability and report writing skills with the ability to distil insights and trends from multiple data sources
• Excellent working knowledge of federal and provincial laws and regulations governing employment policies and practices, including different international talent programs and workstreams including LMIA and LMIA‑exempt pathways
• Relationship‑focused with the ability to influence and work collaboratively across teams and departments internally as well as build strong partnerships in the community and across the industry
• Strong-working knowledge of HRIS, Applicant Tracking and Learning Management systems, and proficiency across the MS‑Office suite

Remuneration

• $110,000–$120,000 per annum
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Only candidates eligible to work in Canada will be considered.

Just HR is a specialised Human Resources recruitment and search firm with seven practice areas: General HR, Compensation & Benefits, Talent Acquisition, Learning & Organisational Development, Labour & Employee Relations, HRIS, Health & Safety.

Key Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Human Resources
• Industry: Hospitality and Recreational Facilities