Retail Customer Service Coordinator

Support Canadian and U.S. retailers from Scarborough through accurate order processing, payment follow-up, and practical customer communication. The role is office-based five days weekly.

This Customer Sales Representative position supports a growing sales team in a non-selling capacity. You will manage retailer orders for toys, collectables, party goods, and Halloween costumes, accessories, and decor. Customers include big-box chains, national retailers, regional stores, mom-and-pop shops, e-commerce businesses, and seasonal pop-ups. About 60% of the work involves orders, with additional sales-team requests and customer communication around payments, logistics, and allocations. The company provides training on Exenta ERP, and product memorization is not expected before starting. Retail-facing B2B experience and multi-SKU familiarity are important.

Key Responsibilities:

• Process orders arriving through websites and salespeople
• Handle communications about order status and allocations
• Follow up with customers regarding payments and logistics
• Look up unfamiliar products within the SKU structure
• Use the ERP system for daily order management

Requirements:

• Two to five years in B2B customer service or order processing
• Background with retailers, trade customers, or distribution
• Comfort working within multi-SKU product environments
• Decent communication and strong organizational skills
• Basic Excel skills; Exenta training is provided

Bring retailer service, order accuracy, and organized communication to a Scarborough customer support function.