French Contact Center Qa Tester
K&K Global Talent Solutions Inc.
French Contact Center QA Tester needed for IVR validation, telephony testing, and quality assurance across customer interaction journeys.This position focuses on testing contact center functionality through automated scripts, regression suites, and customer journey validation. Responsibilities include checking routing, queueing, transfers, agent handoffs, and platform behavior. The work supports quality delivery across contact center platforms and requires strong analytical troubleshooting.Key Responsibilities:
Validate customer journeys and contact center functionalityTest routing flows, agent handoffs, and interactionsExecute functional, integration, regression, and end-to-end testingSupport SIT, UAT, production validation, and release testingCollaborate with cross-functional teams in Agile environmentsRequirements:
Strong knowledge of IVR and contact center testingExperience with SIP, routing, queueing, and call transfersExpertise in QA methodologies and test managementExperience using defect tracking toolsExcellent analytical and troubleshooting skillsUse French proficiency and contact center QA expertise to validate reliable customer journeys, telephony flows, and platform functionality.
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Validate customer journeys and contact center functionalityTest routing flows, agent handoffs, and interactionsExecute functional, integration, regression, and end-to-end testingSupport SIT, UAT, production validation, and release testingCollaborate with cross-functional teams in Agile environmentsRequirements:
Strong knowledge of IVR and contact center testingExperience with SIP, routing, queueing, and call transfersExpertise in QA methodologies and test managementExperience using defect tracking toolsExcellent analytical and troubleshooting skillsUse French proficiency and contact center QA expertise to validate reliable customer journeys, telephony flows, and platform functionality.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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