Agile Product Owner Contact Center
Momentum Financial Services Group
Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.Key Responsibilities:
Translate customer, business, regulatory, and technology requirementsMaintain epics, features, user stories, and acceptance criteriaMake primary decisions on backlog prioritizationParticipate in planning, refinement, reviews, and retrospectivesUse metrics to identify and address customer friction pointsRequirements:
Five-plus years of relevant product ownership or analysis experienceDemonstrated Agile delivery and backlog prioritization experienceUnderstanding of customer journeys and service performance metricsExperience with CCaaS, omnichannel servicing, or CRM integrationsBachelor’s degree or relevant Agile certification is acceptedUse Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.
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Translate customer, business, regulatory, and technology requirementsMaintain epics, features, user stories, and acceptance criteriaMake primary decisions on backlog prioritizationParticipate in planning, refinement, reviews, and retrospectivesUse metrics to identify and address customer friction pointsRequirements:
Five-plus years of relevant product ownership or analysis experienceDemonstrated Agile delivery and backlog prioritization experienceUnderstanding of customer journeys and service performance metricsExperience with CCaaS, omnichannel servicing, or CRM integrationsBachelor’s degree or relevant Agile certification is acceptedUse Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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