Google Cloud Contact Center Engineer

Miratech

Configure Google Cloud Contact Center AI solutions through call flows, routing, and integrations for Miratech customers across global projects.This senior engineering role delivers approved contact center specifications in Google CCAI Platform production environments. You will build IVR structures, configure queues and transfers, connect CRM and conversational AI components, and document resulting configurations. Customer stakeholder collaboration is central to accurate delivery.Key Responsibilities:
Translate approved specifications into accurate platform configurationsDevelop IVR hierarchies, keypad mappings, prompts, and language selectionConfigure fallback rules, overflow handling, callbacks, and transfersConnect CRM, Dialogflow, Agent Assist, and agent desktop componentsMaintain traceability, diagrams, runbooks, and configuration recordsRequirements:
Five-plus years configuring cloud contact center IVR solutionsTwo-plus years of hands-on Google CCAIP experienceExperience with queues, routing rules, callbacks, and call transfersCustom integration skills using APIs, webhooks, or SDKsExperience supporting customer technical and business stakeholdersBring senior Google CCAIP engineering skills to Miratech through precise configuration, integration, traceability, and stakeholder communication.
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Vacancy posted 59 minutes ago

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