Supervisor, Gift Processing, Records & Fulfilment

The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community – UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM's impact is global.
Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of Manitoba's Top Employers and one of Canada's Best Diversity Employers. At the University of Manitoba, what inspires you can change everything.
The opportunity:Reporting to the Director, Gift Administration, the Supervisor, Gift Processing, Records and Fulfillment oversees the gift processing, awards and bursaries program for Donor Relations, gift receipting, and gift and biographic data entry procedures. This position serves as a key leader of the Gift Administration team and leads functions critical to the successful stewardship of award donors, maintaining donor relations and to the success of the fundraising operation as a whole. These stewardship functions include responsibility for the management of endowed fund reporting, gift fulfilment, fund compliance and fund maintenance. The Supervisor ensures the highest standards of data integrity for over 270,000 alumni, donor, and constituent records, 916,000 gifts and 6,200 fund records.
The Supervisor will act as liaison with Financial Aid and Awards, alumni, donors, faculty, constituents, External Relations staff, business, and accounting personnel at the University to ensure the integrity of gift and fund information.
The qualifications and experience we're looking for:
University Bachelor's degree required.
Four years of directly related administrative experience is required, preferably in a fundraising environment.
A minimum of two years of directly related experience required, in stewardship, gift fulfilment or compliance preferably in higher education or a comparably complex organization.
A minimum of four years of progressive experience with finance/accounting and/or contract administration preferred.
Advanced knowledge of Microsoft Excel as well as MS Word and Outlook mail and email merges is required.
Demonstrated power user experience with a relational database system for processing donations is required. Blackbaud's Raiser's Edge is preferred.
Experience project managing complex projects required.
Demonstrated background in supervising support staff in a high-volume information processing environment is required.
Demonstrated knowledge of fundraising and gift acceptance best practices preferred.
Demonstrated knowledge of Canada Revenue Agency guidelines for charitable donations preferred.
Demonstrated knowledge of principles of records management and accounting, or advanced bookkeeping preferred.
Knowledge of privacy legislation in a non-profit environment, particularly The Freedom of Information and Protection of Privacy Act (FIPPA), The Personal Health Information Act, and Canada's Anti-Spam Legislation preferred.
Knowledge of University policies and procedures as they related to records management, accounting, and gift acceptance preferred.
An acceptable equivalent combination of education and experience may be considered.
Superior oral and written communication skills, with the ability to provide advice, and develop and present complex informational materials, are required.
Superior customer relations, conflict resolution and objection handling skills are required. Excellent interpersonal skills demonstrating a high degree of tact and diplomacy are required.
Demonstrated ability to take initiative and move projects from conception to completion required. Excellent analytical and interpersonal communication skills are required to interact with diverse constituencies and develop collaborative working relationships needed to accomplish organizational goals.
Must be highly organized. Accuracy is essential, extreme attention to detail critical.
Ability to work both autonomously and as part of a team in a large, complex, dynamic and sophisticated environment is required.
Excellent project management skills required, including organizing resources, working effectively with colleagues to achieve goals, prioritizing and advancing multiple projects simultaneously.
Research skills, ability to use and extrapolate information from both online and internal sources required.
Must be digitally savvy with a desire to adopt and implement new technologies.
Strong leadership capabilities, excellent judgement and decision-making abilities, ability to interpret and evaluate policy and procedural requirements required.
Must be able to work under the pressure of time and frequent requests from multiple sources each having their own timelines and constraints and with all levels of academic and administrative staff.
Demonstrated ability to supervise the work of other employees is required.
Demonstrated ability to apply specialized knowledge to problem solve and develop recommendations without referral is required.
Ability to plan, organize, coordinate and establish work priorities and deadlines, and review work for accuracy is required.
Ability to establish and maintain effective working relationships with various levels of internal and external contacts is required.
Must maintain confidentiality regarding sensitive matters.
Must respond promptly to customer needs and solicit customer feedback to improve service.
Must be able to give and welcome feedback: exhibit objectivity and openness to the views of others.
Must create a can-do climate and approaches others in a pleasant and upbeat manner.
Must uphold a high standard of ethics and act with honesty, fairness, objectivity and responsibility and encourage others to adhere to the same standard;
perform duties in accordance with all relevant laws, regulations and technical standards.
Satisfactory work record, including satisfactory attendance and punctuality, is required.
Why the University of Manitoba?Along with being one of Manitoba's top employers, we are proud to provide a collaborative and enriching work environment. In addition to a strong compensation package with a competitive salary, the University provides an exceptional workplace that includes:
Comprehensive group benefits and pension plan.
Competitive vacation time.
Employee and Family Assistance Program.
A full spectrum of professional development opportunities.
The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).
If you require accommodation supports during the recruitment process, please contact View email address on ca.hrm.tc or View phone number on ca.hrm.tc. Please note this contact information is for accommodation reasons only.
Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of The Freedom of Information and Protection of Privacy Act (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.
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