Operations Support Coordinator, Wastewater System Performance

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team!

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements, including flexibility and improved work-life balance for our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite.

Posting ID: 5395
Department: Public Works
Division: Water & Wastewater System Services
Pay Range: $87,866 - $109,823
Job Type: Permanent
Hours of Work: 35hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: September 28, 2026
Application Deadline: October 12, 2026

Job Summary

The Operations Support Coordinator provides analytical, reporting, contract administration, and program coordination support for Wastewater System Performance initiatives. The position coordinates collection system investigation and inflow and infiltration (I/I) reduction programs, supports the delivery of household drainage survey initiatives, manages consultant contracts, and maintains performance reporting and compliance activities to support informed decision-making and continuous improvement of the wastewater system.

Duties & Responsibilities

• Provides analytical, administrative, and program coordination support for wastewater system performance initiatives.
• Coordinates consultant-led collection system investigations and inflow and infiltration (I/I) reduction programs, including smoke testing, drone surveys, wet weather CCTV inspections, household drainage surveys, and related condition assessment activities.
• Administers the technical components of the Household Drainage Survey Program, including coordinating or conducting inspections, reviewing investigation findings, identifying improper stormwater connections to the wastewater system, documenting recommended corrective measures, and maintaining program records.
• Provides technical support and subject matter expertise for non-standard customer inquiries and escalated issues related to household drainage surveys, collection system investigations, inflow and infiltration reduction initiatives, and wastewater system performance programs.
• Supports procurement, contract administration, budget tracking, schedule monitoring, and consultant deliverable reviews.
• Collects, validates, analyzes, and maintains operational, maintenance, and investigation data from corporate systems and consultant studies.
• Maintains key performance indicator (KPI) reporting processes and prepares operational, compliance, benchmarking, annual summary, and management reports.
• Identifies trends, anomalies, and data quality issues to support operational and business decision-making.
• Participates in audits, inspections, regulatory reporting, and performance management activities, as required.
• Maintains program records, databases, reporting systems, and supporting documentation.
• Collaborates with internal stakeholders to support reporting requirements, data quality initiatives, system performance assessments, and strategic planning activities.
• Performs other duties as assigned.

Skills & Qualifications

Essential 

The successful candidate will possess a degree or diploma in Civil Engineering, Environmental Engineering, Environmental Technology, Data Analytics, Geographic Information Systems (GIS), Computer Science, or a related discipline, together with a minimum of two (2) years of related experience in municipal water or wastewater services, engineering, environmental services, infrastructure performance programs, or data analysis.

The successful candidate will also demonstrate:

• Experience coordinating projects, consultant assignments, field investigations, or operational initiatives.
• Experience collecting, validating, analyzing, and reporting operational or performance data.
• Strong analytical, organizational, and problem-solving skills.
• Excellent oral, written, interpersonal, and stakeholder relationship skills.
• Excellent customer service, report writing, presentation, and computer skills.
• Proficiency with Microsoft Office Suite, especially Microsoft Excel, including pivot tables, macros, data visualization, and analytical tools to manage large datasets, identify trends and support wastewater system performance reporting.
• Experience working with systems such as SCADA, SAP, LIMS, GIS and other operational databases.

Assets

• Experience with inflow and infiltration (I/I) investigations, smoke testing, drone surveys, wet weather CCTV inspections, household drainage surveys, private property inspection programs, or wastewater collection systems.
• Experience coordinating consultant-delivered field programs and preparing operational or performance reports.
• Experience with KPI reporting, business intelligence tools, and performance management systems.
• Familiarity with data analysis and visualization tools such as Power BI, Python, R, or SQL
• Professional designations such as CAP, CBIP, CET, PMP, or equivalent.
• NASSCO PACP®, MACP®, and LACP® certified with experience reviewing and evaluating CCTV inspections of sewers, laterals, and manholes to identify defects, infiltration sources, and rehabilitation priorities.
• An equivalent combination of education and experience will be considered.

Working/ Employment Conditions

Employment Conditions

• A valid driver's license.
• Offers of employment will be made on condition that the Regional Municipality of Halton receives a current (obtained within the past six (6) months), original and acceptable Criminal Records Check by their first day of employment.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process.  If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.  
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at Show phone number.  
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.