Senior Solution Consultant - Kinaxis Maestro - Enterprise Solutions Inc. (Kingston)

Position Overview

As a Kinaxis Maestro Senior Solution Consultant, your primary focus will be leading end-to-end production support, application maintenance, and system troubleshooting for established Kinaxis Maestro implementations. Secondarily, you will drive continuous improvement by leading minor enhancements, configurations, and functional releases. This role requires a hands‑on technical expert who can rapidly resolve critical system issues while advising business users on process optimizations.

Core Responsibilities

• Primary Duty: Production Support & System Maintenance
  • Technical Support & Troubleshooting: Act as the primary point of contact for resolving complex data, model, and analytic configuration issues in live environments.
  • Issue Resolution: Troubleshoot functional errors and apply rapid fixes to ensure smooth day‑to‑day operations and high platform availability.
  • Data Integrity & Harmonization: Perform data readiness and quality assessments across ERP source systems to ensure successful data sync and maintain a robust Double Closed Loop integration.
  • User Support & Adoption: Address ongoing business queries, create user manuals, and oversee targeted training activities to ensure business users run Maestro applications efficiently.
• Secondary Duty: Enhancements & Continuous Improvement
  • Solution Configuration: Design, build, and configure minor enhancements and system changes across modules like Demand Planning (DP), Supply Planning (SP), Capacity Planning, DRP, MPS, MEIO, and S&O;P.
  • Requirements & Gap Analysis: Conduct discovery workshops and analyze business requests for system improvements to map new to‑be processes.
  • Testing & Quality Assurance: Design configuration test scripts, lead unit testing, and execute end‑to‑end testing to ensure enhancements pass User Acceptance Testing (UAT) seamlessly.
  • Documentation: Create and maintain technical documentation, architecture updates, and solution designs for all new platform modifications.

Experience & Qualifications

• Education: Bachelor’s degree in Engineering, Supply Chain, or a related technical field.
• Professional Experience: 5 to 8 years of dedicated experience supporting and implementing Kinaxis Maestro / RapidResponse, including participation in 2 to 3 successful end‑to‑end project lifecycles.
• Required Certifications: Minimum Kinaxis Solution Consultant – Level 2 certification is a strict requirement. (Kinaxis Maestro Solution Consultant/Solution Architect in Supply Chain Planning preferred).

Technical & Functional Competency

• Domain Expertise: Deep functional knowledge of standard supply chain business processes, control settings, and standard data models (specifically Supply Planning, Capacity Planning, DRP, MPS, MEIO, and S&O;P).
• Support Acumen: Strong understanding of application support frameworks, incident management, and technical documentation standards.
• Communication: Exceptional ability to lead client discussions, facilitate cooperative problem‑solving workshops, and explain complex analytical fixes simply.