Enforcement Officer - Kingston

Job Description

The Enforcement Officer ensures that all parking rules are followed without exception. The Parking Enforcement Officer must consistently meet the client’s expectations by providing excellent customer service and serving as an ambassador for the company and the venue. The role also includes monthly audits and reporting on site issues while patrolling.

Schedule

• One hour of enforcement, five days a week, at the Kingston VIA Rail train station located at 1800 John Counter Blvd, Kingston, ON K7M 7H3. Flexible on when that hour each day is performed.
• 5 hours per week.

Responsibilities

• Patrol an assigned area by personal vehicle.
• Issue warnings and quotes for illegally parked vehicles using the LPR vehicle system.
• Identify vehicles in violation of parking codes.
• Arrange for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
• Observe and report hazardous conditions, such as unsafe signage within the lot.
• Prepare and maintain required records, including parking enforcement, operational records, and record of quoted quotations.
• Maintain assigned equipment and supplies such as hand‑held computers and quote books.
• Provide information to the public regarding parking regulations and facilities.
• Inform the public about policies, services, or procedures.
• Identify stolen and counterfeit parking permits.
• Perform duties as assigned by the manager.

Qualifications

• Excellent interpersonal and customer service skills.
• Cautious and courteous driver with a valid full provincial driver's license and a clean driving record.
• Confidence in problem‑solving and ability to manage stressful situations.
• Ability to communicate clearly and accurately in both written and verbal forms.
• Ability to work efficiently under pressure in a fast‑paced environment.
• Basic knowledge of handheld computers, personal computers (Windows XP/Mobile), and mobile phone features.

Assets

• Enthusiasm for ongoing learning, coaching, and training.
• Results‑oriented individual with a concern for accuracy and customer relations.
• Exceptional time management and organizational capabilities.
• Flexible schedule and ability to work evenings and weekends if necessary.

Equal Employment Opportunity Statement

The composition of Indigo’s workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.