Senior Salesforce Administrator

Role: Salesforce BA / PM

Location: Toronto, Canada Work Style: Hybrid (Tue–Thu in office) Duration: 6 months

Client Note:

• Role updated — requires Salesforce BA + UAT experience
  

• Candidate must have completed a Bachelor's or Master's degree in Canada
  

• Summary page must include BA + UAT write‑up before resume starts
  

Title: Business Analyst / Project Manager

We are seeking a tech‑savvy Business Analyst / Project Manager with ~5 years of hands‑on experience leading Sales initiatives and systems implementations. The ideal candidate translates business needs into practical technology solutions with a strong focus on scalable, user‑centric systems that enhance sales performance and operational efficiency.

Core Skills and Experience

Communication & Presentation

• Excellent verbal and written communication skills
  

• Ability to convey complex ideas clearly to technical and non‑technical audiences
  

• Comfortable presenting to stakeholders at all levels
  

Business Analysis Expertise

• Demonstrated ability to lead business‑critical initiatives from discovery through delivery
  

• Skilled in conducting thorough business analysis and driving collaborative decision‑making
  

• Proven track record of delivering business value in fast‑paced environments
  

Cross‑Functional Partnership

Acted as a key business partner across all phases of the project lifecycle, including:

• Requirements elicitation and documentation
  

• Business requirement analysis and validation
  

• Stakeholder feedback sessions
  

• Impact analysis and risk identification
  

• UAT coordination and execution
  

• Sprint demos and agile ceremonies
  

• Change readiness, training, and go‑live support
  

• Troubleshooting user‑reported issues with minimal disruption and long‑term fixes in mind
  

Stakeholder Management

• Successfully partnered with diverse stakeholder groups
  

• Strong ability to secure alignment and manage expectations throughout the project lifecycle
  

Process Mapping, Optimization & Problem Solving

• Skilled in mapping and analyzing as‑is and to‑be business processes
  

• Ability to distinguish between core business needs, stakeholder desires, and system constraints
  

• Analytical thinker with strong root‑cause analysis capability
  

• Focused on addressing systemic process inefficiencies, not just symptoms
  

Additional Requirements

• Willingness to take on additional tasks as assigned by the Apple Manager or team lead
  

• Demonstrates flexibility, ownership, and proactive problem‑solving
  

• Salesforce experience (preferred): Sales Cloud, Experience Cloud, dashboard configuration
  

• Experience using Miro , Box , and similar collaboration/process‑mapping tools