RQ11267 - Program Manager - Senior

Strategic Planning & Management: 

• Document, manage and maintain an integrated ODP-HD adoption across MOH, MLTC and MSAA. and IIS program plan, including objectives, delivery milestones, dependencies, scope, deliverables, required resources, budget assumptions, operational readiness and transition activities.
  
• Manage day-to-day program delivery coordination across business, data engineering, analytics, architecture, privacy, security, vendor and operational teams to support IIS outcomes.
  
• Establish stakeholder engagement, communication and governance plans for ODP-HD adoption and IIS delivery.
  
• Document, manage and maintain integrated program risks, issues, assumptions, decisions and dependencies for ODP-HD and IIS.
  
• Work with stakeholders and project teams to conduct regular risk and dependency reviews, identify mitigations and prepare executive-ready status and escalation reports.
  
• Develop and maintain delivery performance measures and KPIs to track ODP-HD adoption progress, IIS and continuous improvement opportunities.
  
• Provide CSIMB leadership with regular program, portfolio and executive status updates.
  

Program Management and Operations:

• Support execution of IIS delivery processes, identify barriers to progress and ensure activities remain aligned to approved business objectives and analytics outcomes.
  
• Ensure accountability across related ODP-HD adoption, and IIS workstreams through full lifecycle planning, delivery tracking and closure activities.
  
• Ensure delivery is cost-effective, efficient and compliant with OPS, Ministry, Cluster and project/program management methodologies, standards and frameworks.
  
• Lead and oversee program strategy from inception through delivery, operational transition, benefits identification, funding alignment and knowledge transfer.
  
• Direct, manage and coordinate multidisciplinary teams and matrixed resources across platform adoption, data pipeline delivery, analytics enablement and operational readiness.
  
• Monitor and manage cost, schedule, risk, governance, technical delivery dependencies and program impact across component projects and related workstreams.
  
• Provide a portfolio-level view of internal and external dependencies, exposure levels, decisions and escalations affecting ODP-HD and delivery.
  
• Provide leadership, coaching and knowledge transfer to strengthen internal program delivery capability.
  
• Support budget planning, forecasting and reporting across multiple funding channels, workstreams and organizational dependencies.
  
• Analyze the program environment to identify risks and issues; articulate and prioritize escalations for senior executives; and recommend mitigation strategies to keep delivery on schedule.
  
• Direct stakeholder consultation, facilitation and consensus building; provide program, portfolio and project reporting to multiple stakeholders.
  
• Lead strategies and actions to manage change impacts and support adoption of ODP-HD-enabled delivery practices.
  
• Supervise the development and communication of program-related updates, governance materials, briefing notes and executive presentations.
  

Requirements

Experience and Skill Set Requirements

Public Sector Experience

• 10+ years of experience working with federal/provincial/broader public-sector healthcare providers. 
  
• In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices.
  
• In-depth knowledge of industry standards such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
  
• In-depth knowledge and experience with Public Sector Health related projects.
  
• In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements.
  
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies.
  
• Solid experience with large complex IT Health-related projects and programs.
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
  

Program Management Core Skills and Experience

• 10+ years of experience in successfully managing complex I&IT Programs in Public sector or Broader Public Sector (BPS).
  
• Superior knowledge of current/emerging concepts in evaluation including design, data collection, analysis, interpretation and reporting.
  
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
  
• Experience leading organizational development, strategy development, business, and program planning.
  
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
  
• In-depth knowledge and handling of project and program management methodology and techniques.
  
• In-depth knowledge and experience producing program and project management artifacts and deliverables.
  
• Ability to work positively with the wide range of individuals involved in program management.
  
• Strong leadership and management skills and experience
  
• Ability to think and act strategically.
  
• Strong stakeholder management and communication skills and experience.
  
• Strong presentation and meeting facilitation expertise.
  
• In-depth knowledge of program budgeting and resource allocation methods and techniques.
  
• The ability to find innovative ways to resolve problems and proactively manage program issues and risks.
  

General Program Management Skills and Experience

• Experience gathers and development of business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.
  
• Ability to monitor and forecast program and project costs and provide reporting and input to ensure targets are met.
  
• Experience developing and managing programs and project scope, schedules, and deliverables.
  
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
  
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
  
• Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
  
• Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and project objectives and deliverables are met in a timely manner.
  
• Experience with effective management of large project budgets ensuring a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals.
  
• Ability to proactively identify potential risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
  
• Experience to effectively articulates and prioritize issues and risks at senior executive levels and recommendation of mitigation strategies for decision makers.
  
• Experience with establishment and facilitation of steering committee and stakeholder forums and meetings.
  
• Experience with providing project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
  
• Ability to use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out.
  
• Experience with promoting OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources.
  

Must have:

• 10+ years of experience in successfully managing complex I&IT Programs in Public sector or Broader Public Sector (BPS).
  
• Superior knowledge of current/emerging concepts in evaluation including design, data collection, analysis, interpretation and reporting.
  
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
  
• Experience leading organizational development, strategy development, business, and program planning.
  
• In-depth knowledge and handling of project and program management methodology and techniques.