Field Service Technician

FIELD SERVICE TECHNICIAN

About TelMAX Inc.

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute

Reporting to the Field Operations Manager, the Field Service Technician will work both independently and in a team environment to provide outstanding client support to telMAX’s residential and business customer base. telMAX’s mission is to provide homes and businesses with exceptionally reliable, fast, secure and affordable fibre Internet, TV, and Phone Services at the same time as providing our customers with the best possible support. The Field Service Technician’s primary responsibilities include installation, maintenance, troubleshooting and repair services on telMAX’s fibre Internet, TV, and Phone services using the latest in systems and cutting-edge technology.

Responsibilities & Key Duties

• Deliver an outstanding, professional customer experience at every visit.
• Install, maintain, and repair fibre-optic Internet, TV, and Phone services in residential and business settings.
• Diagnose and resolve issues with FTTH (Fibre to the Home) systems, fibre splicing, and customer premise equipment.
• Set up and support streaming and smart devices (Chromecast, Apple TV, Amazon Fire Stick, Android devices, etc.).
• Respond to service events identified by our Customer Support Centre and accurately document all troubleshooting steps.
• Stay up to date on telMAX products, systems, and network changes through regular training and hands-on learning.
• Follow all telMAX and Provincial Health & Safety policies and procedures.

What You Bring

• Installing, maintaining, troubleshooting and repairing fibre optic services & devices.
• Troubleshooting and connecting customer streaming devices (e.g. Chromecast, Apple, Android, Amazon Stick) & cable modems.
• Microsoft Office applications (Word, Excel, Outlook).
• Incident management.
• Experience in Cable Splicing.
• Troubleshooting in FTTH networks, coaxial cable plant, and headend facilities.
• Have the ability to distinguish colours.

Experience

• Minimum 2-5 years of experience in a field service role. Ideally, the applicant will have some experience in engineering, networking and/or telecommunications.
• Must be available to work weekends, evenings, holidays, and be able to work in all our current and future build areas. Must be flexible to work rotating evenings, weekends and on call shifts. And must be able to work efficiently in any weather condition .
• A valid G class Drivers License with a clean driving record.

Education

• High School Diploma required.
• College Certificate or equivalent training in Telecommunications, Networking, or Electronics preferred.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.