Development Support Clerk

Why Windsor?

Forward. Together. — Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Development Support Clerk
Job Posting Number: 2026-0223
Posting Type: Internal and External
Posting Period: Wednesday, June 24, 2026, at 8:30 a.m. to Wednesday, July 8, 2026, at 4:30 p.m.
Department: Building
Union: C.U.P.E. Local 543
Position Status: Temporary Full-Time
Job Code: 543590
Grade/Class: 0.10
Number of Positions: 1
Rate of Pay: $29.03 - $34.10 per hour
Hours of Work per Week: 35 hours
Shift Work Required: No

Duties and Responsibilities:

Reporting to the Manager of Administration, or designate, the Development Support Clerk is responsible for the provision of exceptional service to both internal and external customers in a highly computerized environment. It is a front facing position that manages all development services-related customer inquiries and will inform customers of the fees associated with document requests.

The Development Support Clerk is responsible for the following:

• Ensuring proper storage, organization, and access to file data, as well as implementing digitization and modernization initiatives;
• Responsible for support and clerical duties including, but not limited to, answering development services inquiries by telephone or at the counter;
• Responds to inquiries from the public, applicants, City Administration, and various government agencies pertaining to status of applications, appeals, documentation, etc., through written and verbal communication;
• Departmental lead for the ongoing management of digital and hard copy files and serves as the access point for files and documents for Development Services;
• Adheres to proper filing, storage, access, and conversion of paper files to digital;
• Maintains central filing system and library system for departmental documents such as correspondence, plans, permits, videos, subdivision files;
• Conducts audits of filing system as required or directed;
• Contributes to the development of procedures and practices related to file storage and archiving;
• Coordinates and maintains microfilming process;
• Receives, sorts, and screens for distribution of all incoming mail and processes outgoing mail as directed;
• Compiles information for FOI requests in accordance with corporate policy;
• Makes appropriate referrals;
• Responds to 311 inquiries related to development services;
• Respond to or redirect inquiries received from the Building Cashier, Building Application and General Building email inboxes or as forwarded by staff;
• Maintains amicable relations with the public and fellow employees;
• Scans and uploads documents into AMANDA; verifies permit and inspection reports; maintains related files and records; provides clerical services for other departmental responsibilities when required;
• Checks permit and inspections reports in AMANDA;
• Maintains confidentiality of records;
• Back up other Clerk positions in the Building department as required; and
• Will perform other related duties as required.

Qualifications:

• Must have an Ontario Secondary School Diploma, or Ontario Ministry of Education equivalency, combined with an additional (1) year of post-secondary education in Office Administration, Business, or Project Management;
• Must have over (1) year of experience in a computerized office environment utilizing the Microsoft Suite of products (i.e. Word, Outlook, Excel);
• Ability to deal tactfully and courteously with the public;
• Must have good problem solving and conflict resolution skills;
• Must be self-motivated and a team player;
• Must have strong organizational and multi-tasking capabilities;
• Must have excellent written and verbal communication skills;
• Must be capable of working with minimum supervision;
• Knowledge and experience with Peoplesoft, AMANDA, or other corporate payroll and financial systems will be considered an asset.

Physical Demands:

The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.