Remote Advocacy Care Navigator

Remote in Canada, support existing Sailor Health patients through advocacy intake using empathy, care coordination, and clear communication.

As a full-time Advocacy Care Navigator, you will guide patients already working with therapists toward additional advocacy resources. The role combines patient support, emotional guidance, and detailed follow-through. You will help established patients feel supported beyond therapy sessions.

Key Responsibilities:

• Conduct introductory calls with existing advocacy-service patients
• Guide patients through warm, clear advocacy onboarding
• Coordinate transitions and follow-through with advocacy teams
• Manage follow-ups, missed calls, and patient reassignments
• Maintain accurate records in Google Workspace, Healthie, and HubSpot

Requirements:

• Empathetic communication during vulnerable conversations
• Clear listening skills that help patients feel at ease
• Strong organization across multiple patient stages
• Comfort learning Google Workspace, EHRs, and CRMs
• Healthcare, customer service, or administrative experience welcomed

Use empathy, organization, and technology skills to guide Sailor Health patients through coordinated advocacy support remotely.