Appointment Coordinator - Audi Saskatoon

Job description:

At Audi Saskatoon, a part of the Wyant Group, we are proud to offer a professional and welcoming environment where growth and customer service excellence go hand in hand.

We are currently seeking a highly organized and customer-focused Appointment Coordinator to assist our Service Department. This role is vital in ensuring our clients receive timely, efficient, and premium service experiences from start to finish.

Schedule: Monday- Friday, 8:00am - 5:00pm. 

Key Responsibilities:

Receive and manage inbound service phone calls, answering questions and booking appointments

Schedule service appointments with accuracy and attention to customer needs

Review vehicle service history and recommend maintenance or repairs as needed

Coordinate with the Parts Department to gather pricing estimates for recommended work

Make confirmation calls ahead of scheduled appointments to ensure readiness

Conduct follow-up calls after service visits to maintain high satisfaction

Support the service desk by filling in when a Service Advisor is away

Once fully trained, assist with filing extended warranty claims

Handle inbound calls for over-the-phone estimates

Assist customers with remote app setup and removal of previous owners as needed

Contact customers for parts-on-order appointments, keeping them updated on status

What We’re Looking For:

Previous experience in a automotive service environment considered an asset

Excellent verbal communication and organizational skills

A friendly, professional phone manner with a proactive, problem-solving mindset

Strong attention to detail and the ability to multitask in a fast-paced setting

Comfort with learning new systems and technology, including remote vehicle apps

A team player who is eager to grow into additional responsibilities

What We Offer:

A supportive, high-performing team culture with a reputation for excellence

Competitive compensation and a comprehensive benefits package

Professional development and on-the-job training

Opportunities to advance within the Wyant Group

The chance to represent three world-class luxury brands

Be the voice of the service experience—and help us deliver on our promise of excellence.

Apply today and take the first step toward a rewarding career with Audi Saskatoon! We thank all candidates in advance for their interest; however only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Company pension

Dental care

Employee assistance program

Extended health care

Life insurance

Vision care