Bilingual Customer Experience Specialist

Bilingual French and English customer experience specialists support dealerships, contract holders, and internal teams through phone and email service.

Reporting to the Manager, Customer Experience, this specialist manages inquiries and requests from start to finish. The work includes resolving issues, coordinating internal support, and providing timely updates. Strong communication and CRM skills support accurate customer service.

Key Responsibilities:

• Respond to dealership, contract holder, and sales team inquiries
• Manage service requests, investigations, escalations, and follow-ups
• Answer questions about products, contracts, and sales transactions
• Record interactions and actions in CRM and business systems
• Coordinate supplies, refunds, cancellations, and transaction adjustments

Requirements:

• Three to five years of customer-facing experience
• Fluency in French and English, written and verbal
• Experience handling inquiries, claims, or escalations is an asset
• Microsoft Office proficiency and ability to learn CRM systems
• Strong listening, empathy, organization, and problem-solving skills

Apply bilingual communication, customer service, and issue-resolution skills while supporting accurate service across The Amynta Group.