IT Business Analyst (Tech)

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This role includes potential for designing, building, testing and analyzing integrations, performing application configurations and report development. The IT Business Analyst is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Supporting and managing integrations across multiple applications as well as supporting risk management administration is a key function of this role. This individual will apply proven communication, analytical, and problem‑solving skills to help maximize the benefit of IT system investments.

Responsibilities

Health and Safety

• Having the authority and responsibility to maintain a safe and efficient working environment
• Following Company health and safety standards and reporting any unsafe acts or conditions

Strategy and Planning

• Meet with decision makers, system owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions

Acquisition and Deployment

• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts
• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions

Operations Management

• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization, proposing solutions that are feasible and scalable
• Ensure compatibility and interoperability of in‑house computing systems
• Review query performance and optimize where required
• Assess and amend any errors in a timely fashion
• Prepare status reports where required
• Perform in‑depth tests for modified and new system
• Work with and assist project teams on implementation or upgrades of new and existing business solutions
• Configure and maintain applications at an administrative level and across multiple environments, including user security and other application configurations
• Develop and configure reports to improve financial reporting and analysis
• Perform application data refreshes from production to development and test environments
• Follow proper change management processes when performing any changes to solutions
• Responsible for managing users and roles in Oracle Integration Cloud
• Build, test, maintain application security roles and business objects
• User management including administering user access requests for the provisioning of roles and data access, user categories and SSO groups, and deprovisioning following internal governance practices
• BI report creation and maintenance, including managing and maintaining Oracle BI, Microsoft PowerBi, and other reporting tools
• Risk Management creation, maintenance of model and controls, including model migrations and control deployments
• Administer security incident assignments and related models and controls
• Maintenance of scheduled jobs within Oracle Fusion ERP, HCM and RMC
• Work with Oracle Support for issues as applicable

Qualifications

Education

Required: College diploma or university degree in the field of business administration, computer science, or management information systems and 3 years related work experience.

Work Experience

• Required: 3+ years’ experience in deployment and support of software systems implementations and global environment (cloud, hosted and on‑premise platforms)
• Oracle Risk Management Cloud 2 year preferred experience
• Oracle Integration Cloud 2 year preferred experience

Knowledge Required

• Experience with Microsoft PowerBi, Oracle BI Publisher, and OTBI report and data model development
• In‑depth technical and administration experience supporting applications and integrations across solutions
• Experience in the design, development, implementation and support of business solutions and systems
• Expertise in designing and building integrations with using Oracle Integration Cloud (OIC)
• Thorough knowledge of OIC features such as Mappings, Lookups, Connections, XSLT, Agents, Packages
• Experience in Web Services and client‑server technologies
• Development experience on SOAP, REST services with JSON or XML based integrations
• Should have knowledge on OIC cloud adapters (REST, SOAP, FTP, HCM, ERP, ATP)
• Experience in the operation and analysis of databases, data retrieval methodologies and importing data for use in report software, spreadsheets, graphs and flow charts
• Experience with Oracle BI/OTBI report and data model development
• Oracle Fusion Knowledge (technical, ERP, HCM) including basic functional knowledge of related modules (GL, AR, AP, PPM, SCM, OTL, Core HR, Talent, Recruitment, Absence)
• Knowledge and hands on experience in applications such as Oracle Fusion, Hyperion Financial Management, Oracle EPM, InEight Cloud, InEight Document, and Intelex Safety, applications is beneficial to this role
• Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation considered an asset
• Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation an asset

Personal Attributes

• Excellent analytical, mathematical, and creative problem‑solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient. Keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user‑friendly language.
• Highly self‑motivated and directed.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong customer service orientation.
• Experience working in a team‑oriented, collaborative environment.