Bilingual Customer Service Representative
Intérimaire
Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Analyst to their team for a 6-months of contract with a possibility of extension/conversion. This role is on site for first month and moving to 2 days a week in office after.
Responsibilities Include:
- Resolving client telephone and email inquiries timely and effectively
- Using discretion and problem-solving skills to satisfy the requirements of the customer's request
- Contributing to ideal centre functionality by adhering to goals, policies, and procedures
- Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals
- Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team.
- 2-4 years of financial industry experience
- Bilingual in French is a must
- Have a high degree of knowledge regarding procedures surrounding securities settlement
- 2-4 years Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset
- Previously completed a CSC course
L'offre d'emploi a été publiée Il y a 2 mois
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