Workplace Experience Lead

At Trackforce, we are transforming how physical security operations are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

We’re looking for a Workplace Experience Lead to own the day-to-day workplace experience for our Montreal office while playing a critical role in an upcoming office relocation and new space build-out. 

This role requires someone who can hit the ground running, taking ownership of daily operations while serving as the local, on-the-ground partner for a larger workplace project already in motion. While our Office Manager in Poland is leading the relocation and fit-out overall, this position will be responsible for ensuring plans translate smoothly into execution on site. 

You’ll work closely with global partners across People, IT, and Finance, and will have meaningful autonomy from day one. 

What You’ll Do

• Workplace Operations & Facilities  
• Oversee daily office operations to ensure a functional, organized, and welcoming environment 
• Maintain consistent workplace standards across cleanliness, supplies, room readiness, and equipment 
• Coordinate with local vendors (cleaning, maintenance, security, supplies) and manage schedules and service quality 
• Resolve escalated facilities or workplace issues independently and proactively 
• Employee Experience & Hospitality  
• Serve as the primary onsite point of contact for employee needs and workplace support 
• Maintain high service standards and continuously improve frontline employee experience 
• Support onboarding, visitors, and day-to-day office needs with a hospitality-first mindset while upholding our visitor management processes 
• Office Move & Fit-Out Support (Immediate Priority)  
• Act as the boots-on-the-ground partner for the Montreal office relocation and new space build-out 
• Partner closely with the Office Manager in Poland on planning, timelines, and vendor coordination 
• Attend site visits, walk-throughs, and meetings with building management and vendors 
• Help coordinate quotes, schedules, access, and on-site logistics during the fit-out phase 
• Ensure decisions made remotely are executed accurately and issues are surfaced early 
• Support move-in readiness, including furniture setup, supplies, signage, and employee communications 
• Onsite Culture, Community & Events  
• Coordinate local culture initiatives, team moments, and office rituals aligned with company values 
• Plan and execute onsite events, including logistics, vendors, and day-of support 
• Partner with People and cross-functional teams to drive engagement and participation 
• Health, Safety & Compliance  
• Ensure daily adherence to safety, security, and access protocols 
• Coordinate badges, emergency procedures, and local compliance requirements 
• Act as the onsite owner during drills or incident response 
• Vendor, Budget & Systems Management  
• Manage local supply and event budgets responsibly, track expenses and invoices 
• Monitor vendor performance and escalate improvement opportunities 
• Maintain workplace systems, logs, and documentation accurately 
• Collaboration & Communication  
• Partner closely with People, IT, and Finance counterparts 
• Communicate office updates, changes, and events clearly and professionally 
• Balance global standards with local needs and constraints 

What We’re Looking For

• Proven experience in workplace experience, office operations, facilities, or hospitality-focused roles 
• Ability to step into an active environment and take ownership quickly 
• Strong organizational skills with comfort juggling operational and project-based work 
• Experience supporting office moves, renovations, or multi-vendor workplace projects is a strong plus 
• Excellent judgment, problem-solving skills, and attention to detail 
• Clear, professional communication skills (English required; French strongly preferred) 
• Comfort working with vendors, budgets, and workplace systems 

What Success Looks Like

• The Montreal office runs smoothly, consistently, and with minimal friction 
• Employees feel supported, welcomed, and confident in their onsite experience 
• The office relocation and fit-out progress smoothly with strong local coordination 
• Vendors are reliable, well-managed, and cost-effective 
• Issues are anticipated, surfaced early, and resolved efficiently 

Working at Trackforce

At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

Planned office relocation (April) near McGill University in Montreal, offering a more central and accessible workspace.

Benefits We Offer

· Hybrid and flexible work model

· Three weeks of vacation starting in your first year

· Paid sick days & family obligation days

· Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

· Mental health & wellness support

· Life insurance, AD&D, long term‑ disability & critical illness coverage

· RRSP & DPSP with employer matching

· Employee referral bonus

· Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.