Store General Manager

Must be able to work in our Durham region stores: Oshawa, Durham, Ajax, Pickering and Whitby

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. Ensures financial results of the store, including sales, on-site donations (OSDs), expenses and profits, meet or exceed target. Have a constant focus on growing the business through full utilization of every OK, followed by increasing OK volume as appropriate. Achieves results through management team, as well as by working side-by-side, hands-on, with the broader store team. The SM role-models expected behavior and continually observes, assesses, trains, coaches, and counsels’ performance. The S tore M anager is guided by the Savers Vision and Core Values.

Store Performance

• Ensure store performance meets targets in sales, profit, OSDs, production, and productivity based on annual performance expectations for the store.
• Continually monitor and set the pace of work.
• Have awareness of corporate objectives and an understanding of local market potential.
• Has the ability to analyze key metrics and information, tie findings to observations and take appropriate action.
• Inspect sales floor for shop-ability and ensure productivity of merchandise.

Leadership and Development

• Lead, direct , and supervise the work of the management team and through them to entire team.
• Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels.
• Regularly observe, assess, interact, coach and counsel the team.
• Regular interaction, training, coaching, and counseling of management team.
• Identify and develop high potential team members for all management positions through on-the-job, guided work.
• Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies, and procedures.
• Provide recognition and candid feedback.
• Receive and relay business information, initiatives, expectations, priorities, etc.
• Manage full utilization of the OK to maximize sales and profit potential.
• Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.
• Audit merchandise and prices rolled to and off the floor.
• Provide oversight for the work schedules to meet and exceed both customer and donor expectations.
• Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions.
• Ensure that the sales floor/donor areas are continuously monitored, and team member activity is directed, to ensure that standards are met.
• Plan and implement seasonal backstock, merchandising and other strategic programs.
• Ensure the Savers’ recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
• Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF) , and Get to Give programs.
• Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand and the benefits of donating to Savers.
• Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events.
• Develop partnerships and community awareness with local non-profit organizations ( e. g. schools, shelters ) that may benefit from free receipt of merchandise that the store would otherwise recycle.

Customer/Donor Service

• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service expectations, working with all members of management to ensure execution.
• Ensure a quick, accurate and positive cash register experience for customers.
• Ensure a quick and informative experience for donors.
• Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience.
• Guide the RSM in implementing the set-up of sales and marketing promotions & programs.

Loss Prevention and Safety

• Protect company assets and information by ensuring t heir safe handling , security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).

Responsible for the overall management and direction of all supervisors and team members in accordance with Savers’ policies and applicable laws. This includes implementing and administering company programs, policies, and procedures. Able to make decisions and take reasonable action in the absence of the District Manager and/or corporate support to ensure successful store operation. Leverages regional resources as appropriate . Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.

What you have:

• Excellent presentation skills
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Minimum Required Education, Training and Experience:

• High School diploma: post-Secondary degree/diploma preferred.
• 3+ years results-driven retail store management, or industrial management experience.
• Strong mathematical and analytical skills.

Physical Requirements:

• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.

• Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.

• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.

• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.

• Frequently required to read written & electronic documents and product labels.

• Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.

• Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.

• Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.

• Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.

• Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves.

• Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities.

• Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.

FLSA: Exempt

Travel: Will periodically need to drive to meetings or other stores for business purposes.

Location: Must be able to work in our Durham region stores: Oshawa, Durham, Ajax, Pickering and Whitby

Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.