Regional Service and Parts Manager

At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.
Midway Nissan is currently has an opportunity available for an experienced Parts Manager. The Parts Manager is the leader of the Parts Team and their primary objective is to motivate, encourage, and inspire thier team and parts department. They should be able to providing exceptional customer service and satisfaction to all customers, both internal and external.
Establish and maintain good relationships with customers and to exceed their expectations.
Maintain proper parts inventory levels.
Prepare an annual operating budget, goals and objectives for the Parts Department and monitor the department's performance
Responsible for onboarding, training and development of Parts Department.
Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts
Handle all customer complaints in a timely manner.
Create and maintain a positive relationship with customers and focus on problem resolution and customer satisfaction.
Work directly with warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
Ability to establish and control inventory systems.
Report performance goals and achievements on a regular basis.
Perform assigned duties in a safe and responsible manner that does not expose yourself or other employees to unnecessary risk of injury
Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts.

Minimum 2 years experience as Parts Manager
Team oriented, flexible and focused on maintaining a high level of customer service.
Ability to manage customer complaints and resolve conflicts.
Flexible and open to change; take on special tasks as needed.
Must be available to work Saturdays as required.

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Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.