Senior Manager, Consulting Financial Services, Insurance

At PwC, we provide professional services to our clients, with a focus on optimizing operational efficiency and effectiveness, and increasing their ability to serve the Canadian market. Our valued team members analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. A career within PwC’s Financial Services Consulting Group will provide you with the opportunity to help organizations develop strategies that transform their business capabilities and solve their most critical challenges. We focus on building technology enabled and agile operating models, planning their new enterprise architecture into a differentiating capability system that helps them win in the market, leveraging digital analytics to enhance the customer experience, optimizing business operations, and using modern management techniques such as workforce upskilling, robotic process automation and next generation sourcing strategies to help our clients get fit for growth.

The Opportunity

• Develop enduring relationships with our insurance operations clients built on integrity, empathy and credibility that inspire high levels of trust;
• Lead our team of operational excellence practitioners through business development and delivery. Empower them to bring the best of themselves, be curious, and deliver excellence everyday.
• Be part of the leadership team that evolves our operations work in the cloud native, AI assisted world we have entered. Shape the work that you deliver every day through an innovative growth mindset. Contribute to the growth of our practice by aiding recruitment, training, and nurturing team members.
• Spearhead project proposals, generate new business opportunities, and sell work emphasizing either cost transformation or insurance innovations. Masterfully manage senior client stakeholders, facilitate cross-functional communication, and drive the cultural shifts needed for a cost‑conscious mindset within client organizations.
• Redefine operational models with new capabilities. Re‑imagine client processes with expert redesign and analytics. Guide clients in adopting new technologies, including intelligent automation using prompts and agents, with desirable experience in agentic methods.
• Lead the full cycle of client engagements, focusing on cost transformation from opportunity identification to benefit realization in Life Insurance & Retirement, General Insurance, and Commercial Insurance sectors. Engage in dynamic and complex programme management, with meticulous benefit tracking and change management to deliver targeted cost‑focused work streams.

What You’ll Bring

• Minimum 6 years of experience in consulting proficiency in delivering operational transformations within financial services, with a specific focus on life insurance & retirement, P&C insurance, and commercial insurance sectors.
• Technical expertise in enterprise‑wide analytics and departmental analyses to unveil cost transformation opportunities, utilizing state‑of‑the‑art digital tools.
• Operational Model Transformation Expertise including operating model design and sourcing strategies.
• Process Excellence Specialization: Demonstrate deep experience of process redesign, excellence, and analytics.
• Proven capability in strategic cost reduction, business case development for transformative initiatives, and successfully driving associated commercials.
• Strong communication and networking skills to nurture sustainable relationships and champion cultural change across organizations.
• Proficient in understanding and analyzing financial statements.
• Articulate writing skills for effective presentation of viewpoints in reports, proposals, and articles to win work.
• Dedication to personal growth and professional development by actively seeking feedback and new learning avenues.
• Desirable connections and experience within the insurance industry, with broader financial services experience being favorable.
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $168,000 - $218,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm‑wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (