Pharmacy Support Specialist (Full Time) (Remote)

Are We The Right Fit For You?

Are you passionate about helping others?

Do you enjoy making a positive difference in people's lives?

We certainly do.

We believe that work should be a place where you can have fun while doing something meaningful.

We're currently looking for like-minded team members to join our movement, which is to provide the very best care and service to our clients.

We've been redefining ourselves and working towards this ideal for over 40 years. And, as times change, we change with them. We don't claim to be perfect, but we try very hard to be there for our clients when they need us and to guide them through the changes in their lives.

But we can't do it alone. As healthcare becomes more complex, we continually need more like-minded people to join our team and serve our clients.

If this sounds like you, you may be a great fit for our team!

Why Join Us?

There are lots of great employers out there, and we believe that there is a right place for everyone.

We believe in lifelong learning. We've been out in front of, and welcomed, the major evolutions in the profession over the past 40 plus years. And we are excited about what's next.

We understand that your time at work is an important part of your life's journey, so we believe in providing ongoing training and opportunities for you to grown your skills and advance with us.

Taking care of those that provide care is important to us. As part of our benefits package, we provide annual fitness membership subsidy and access to mental health support and other counselling, should you ever need it.

We want you to be supported during your entire time with us and beyond, so we provide a competitive benefits package including health, dental and life insurance, drug coverage, and a pension plan that matches up to 4% of your contributions and grows over time.

Finally, we believe in partnering and supporting other locally owned businesses to build stronger communities so we've made arrangements with a few of them to provide you with discounts on things like home heating oil, restaurants and goods and services at local retailers.

How You'll Spend Your Time…

Like any role, there are, of course, some precise duties that will need to be performed and we'll tell you all about them.

But there are a few simple things that will determine your success on our team, and your enjoyment in your role.

Quite simply, treat your fellow team members as you would like to be treated.

Our most successful team members will always aim to do what is right, while keeping things simple and predictable. Our team members continuously look for opportunities to improve the clients' experience. It's what we believe in.

What You Will Bring To The Team

The Pharmacy Support Specialist plays a critical role in supporting Murphy's Pharmacies through centralized prescription processing, client care services, and operational support. As a member of the Shared Dispensary Services Team, this position provides remote assistance to multiple pharmacy locations by performing prescription data entry, processing prescriptions, managing inbound phone calls, coordinating pharmacy services, and supporting pharmacy initiatives.

The Pharmacy Support Specialist is committed to delivering exceptional client experiences, maintaining accuracy and confidentiality, and supporting pharmacy teams in achieving operational excellence while ensuring service standards exceed industry expectations.

In addition to what makes you unique, there are a few basics that we require for this role:

Client Care & Communication

• Answer and manage inbound client and pharmacy calls in a professional, courteous, and efficient manner.
• Address client inquiries, concerns, and requests, ensuring timely resolution or appropriate escalation when required.
• Provide exceptional client care and maintain service levels that exceed industry standards.
• Educate and assist clients with pharmacy programs and services, including:
• Auto Fill enrollment
• Care Plan enrollment
• Pharmacy service appointments
• Other organizational programs and initiatives
• Schedule appointments for eligible pharmacy services and follow-up activities.
• Communicate effectively with clients, pharmacy team members, and cross-functional stakeholders.

Prescription Processing & Data Entry

• Provide remote prescription data entry and processing support to multiple pharmacy locations.
• Enter, review, and process prescriptions accurately and efficiently while adhering to established procedures and regulatory requirements.
• Support pharmacy teams by ensuring timely completion of prescription-related tasks.
• Assist with Central Fill prescription processing in collaboration with Senior Pharmacy Support Specialists and onsite pharmacy teams.
• Maintain a high standard of accuracy and attention to detail in all prescription processing activities.

Third-Party Billing Support

• Assist pharmacy teams and clients with third-party billing inquiries and claim-related concerns.
• Investigate billing discrepancies and coordinate appropriate follow-up to resolve issues.
• Support pharmacy teams with payer-related questions and reimbursement concerns collaborating with Billing Excellence Specialist as needed.

Operational & Project Support

• Provide ongoing support and adherence to pharmacy initiatives, clinics, program rollouts, and operational projects.
• Assist with assigned projects and initiatives.
• Support pharmacies during periods of increased workload or operational need.
• Perform daily management of shared phone queues, including activation, monitoring, and deactivation as required.
• Participate in virtual training sessions, scheduled team meetings, activities, and other operational touchpoints.

Team Collaboration

• Work collaboratively with:
• Pharmacy Managers
• Pharmacists
• Pharmacy Assistants and Technicians
• Senior Pharmacy Support Specialists
• Operations Support Specialists
• Operations Managers/Regional Managers
• Other healthcare professionals and support teams
• Contribute to a team-focused environment that promotes communication, collaboration, and continuous improvement.
• Support organizational goals and initiatives through active participation and engagement.

Compliance & Professional Standards

• Maintain strict confidentiality of client records, health information, and proprietary business information.
• Adhere to all applicable privacy legislation, regulatory requirements, organizational policies, and operational procedures.
• Demonstrate professionalism, integrity, accountability, and a strong commitment to quality service.
• Contribute to a positive, respectful, safe, and healthy work environment for clients and team members.
• Perform other duties and responsibilities as assigned.

Qualifications

Education & Experience

• 4+ years Pharmacy Assistant experience required
• Previous experience in a community pharmacy, healthcare environment, customer service role, or call center setting considered an asset.
• 4+ years' experience with prescription data entry and processing, in-depth knowledge of Kroll Pharmacy Management System, and third-party billing is preferred.

Knowledge & Skills

• Strong customer service and client care skills.
• Excellent verbal and written communication abilities.
• High attention to detail with demonstrated accuracy in data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Kroll, Microsoft Office applications, and communication platforms.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated commitment to privacy, confidentiality, and professionalism.

Core Competencies

• Client-Focused Service Excellence
• Teamwork and Collaboration
• Accountability and Reliability
• Adaptability and Flexibility
• Communication Excellence
• Attention to Detail
• Problem Solving
• Continuous Learning
• Professionalism and Integrity

Working Conditions

• Remote-based role providing centralized support to multiple pharmacy locations.
• May be times required to be onsite if in close proximity to Pharmacy locations.
• Frequent telephone and computer work.
• Ability to sit and work at a computer for extended periods.
• May require flexibility in scheduling to support operational requirements

Sound Interesting? Here's The Next Step…

If this sounds like you, and you are interested in learning more, we'd love to hear from you!

Please attach a current resume and let us know why you would be a good fit.

In closing, thank you for taking the time to review this opportunity, and for considering us in your career journey. We wish you all the best and appreciate your interest in joining the Murphy's Pharmacies Team.

#INDIP