Senior Production Manager

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

The Senior Production Manager will be responsible for developing and implementing Globalize growth strategy operational delivery , leveraging the full suite of KWS project management tools.

They will report to the Portfolio Director and be responsible for a book of business encompassing either one or multiple strategic accounts, working closely with the different Production Management peers and other support functions to implement and deliver the plans for their account(s).

Detailed responsibilities are:

• Partner with Portfolio Directors & Senior Production Manager peers & Globalize Client Engagement team to develop strategy & plans to increase/maintain profitability and operational footprint.
• Have sole responsibility for managing a global client footprint & programme, proposing and driving actions to improve revenue and/or profitability.
• Together with Portfolio Directors and Implementation team develop and implement long-term Localization & QA strategies aligned with the company's global goals.
• Participate in high-level decision-making processes and provide insights on how Localization & QA can support business expansion and market penetration.
• Deep understanding of performance metrics and how to move the needle, with demonstrated problem solving and analytical skills.
• Managing strategic and more complex clients and budgets, including forecasting and financial planning for Localization & QA initiatives.
• Making higher-level financial decisions to allocate resources effectively across multiple projects and regions.
• Leading initiatives to continuously improve the quality and effectiveness of Localization & QA efforts.
• Handling complex issues and crises that arise during Localization & QA projects, including major quality problems, vendor failures, and unexpected market changes.
• Perform workflow design and onboarding for Localization & QA services and technology implementations.
• Oversee production of Localization & QA projects to ensure that timelines are met.
• Ensure a standard of consistency, accuracy, and excellence across all localized & QA deliverables.
• Help team members navigate project ambiguities and problem solve.
• Coach and mentor team members, drive a continuous growth mindset.
• Plan, in cooperation with HR, growth paths for their team members and provides them with feedback and regular performance assessments.
• Create and share production reports.
• Cooperate with Client Engagement team to quote for key projects and efforts.
• Cooperate with Finance and other support structures to share production data and forecasts.
• Perform other special projects or duties when required.
• Drive the adoption of new Localization & QA technologies and tools to enhance efficiency and quality.
• Lead efforts to achieve Project Manager standardization across the different locations.
• Right size the team according to the account and business requirements.
• Ensure that all client documentation is fully up to date and easily accessible.
• Attend QBR, MBR, any account meetings as needed.

• Strong customer-centric focus
• Excellent team management and organizational skills
• Demonstrated solid experience of delivering standard work processes as well as tactical/operational expertise
• Development of business processes (recommendations, procedural documents), detailed project plans and status reporting mechanisms
• Proven ability to build strong relationships across all levels of the business, including senior leaders and executives
• Initiative and responsibility: willingness to act proactively by identifying opportunities and anticipating changes/knowing when to escalate correctly
• Excellent communication skills and ability to create good and strong relationships with different kinds of local and international stakeholders
• Has the ability to work under pressure and according to tight timelines
• Skills in data, metrics and managing performance delivery
• A high degree of cultural sensitivity demonstrated ability to work effectively with multi-cultural and business teams,
• preferably within a large global business
• 6- 8 years of previous experience gained in Audio, Text, LQA or FQA, preferably in a multinational context
• Bachelor’s degree or equivalent (e.g. in Business Administration, Translation, or related field)
• Strong knowledge of Microsoft Office & Google tools

The base salary for this role is from CAD$110,000 to CAD$150,000 per year, depending on your experience.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. 

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Role Information: EN

Studio: Keywords Studios

Location: Canada

Area of Work: QA Testing Services, Localization

Service: Globalize

Employment Type: Full Time, Permanent

Working Pattern: Remote