operations officer ii - 57904.

We are seeking a compassionate, detail-oriented professional to join our CPB Operations & Delivery team. This role is a unique blend of high-volume back-office transaction processing and sensitive front-end communication. You will be responsible for managing Estate files, ensuring that financial transactions are handled with the highest level of accuracy while providing empathetic support to authorized representatives and family members.

This is a one-year contract with a strong possibility for extension or permanent conversion, offering a fantastic entry point for growth within a leading financial institution.

Start Date: May 18, 2026.

Duration: 1 year (Extension/Conversion possible).

Schedule: Monday – Friday, standard business hours (8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM).

Overtime: Required occasionally as needed.

Work Model: Hybrid (4 days onsite) at Mississauga.

Interview Process: 1-round interview.

Advantages
Stability & Growth: 1-year initial mandate with potential for long-term career development.

Hybrid Flexibility: Hybrid work model (4 days onsite) following a comprehensive 100% onsite training period (2–3 weeks).

Convenience: Free onsite parking at our Mississauga location (4880 Tahoe Blvd).

Inclusive Culture: Work within a collaborative, friendly, and fast-paced team of 15 professionals.

Responsibilities
Estates Processing: Manage end-to-end processing of estate files, including specialized financial transactions and account updates.

Client Interaction: Act as a primary point of contact for estate representatives and family members, handling sensitive inquiries with extreme professionalism, empathy, and compassion.

Operational Effectiveness: Execute transactions accurately and on time to ensure business objectives and Service Level Agreements (SLAs) are met.

Problem Resolution: Utilize established resolution processes to handle customer issues, escalating to the Team Manager when necessary to ensure a "Legendary Customer Experience."

Data Integrity: Maintain 100% accuracy in a high-volume environment, adhering to strict productivity matrices and quality standards.

Qualifications
Education: Completion of a Post-Secondary Degree.

Communication & Empathy: Excellent phone etiquette and the ability to deal with sensitive matters (deceased estates) with compassion and emotional intelligence.

Technical Proficiency: Solid experience with MS Office Suite (Basic Excel, Outlook, and Word).

Efficiency: Proven ability to adhere to strict deadlines and manage high-volume workloads under SLA pressure.

Soft Skills: Strong attention to detail, multitasking abilities, and a "change agent" mindset—adapting quickly to evolving policies.

Bilingualism: Fluency in both English and French is a significant asset.

Industry Experience: Previous experience in Banking, Estates, Collections, or Accounting/Bookkeeping.

Operational Background: Prior experience in an Administrative or Operations Officer role.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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