Field Service Engineer II (Western Canada)

Job Responsibility:

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are deployed globally in the field and on the line, in results-oriented environments where customers put a premium on adaptability, reliability and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD is part of the Analytical Instruments group and is comprised of three business units:

• Measurement Control and Sample Identification
• Environmental and Process Monitoring
• Production Process and Analytics

The position supports the Production and Process Analytics business unit. This business drives value for our customers by enabling them to:

• accelerate production,
• improve product quality,
• make process decision faster,
• and protect their brands

We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on:

• Clean Energy (battery manufacture & minerals production),
• Food Safety (Product inspection and food packaging), and
• Infrastructure (cement, mining & metals).

Product Inspection

In-line inspection and monitoring solutions to ensure safety, quality, and production efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. We supply systems worldwide to over 35,000 customers including the majority of the top 50 food companies. More...

PGNAA & Minerals Processing Elemental Analyzers

When the world leaders in cement production, energy production (coal), and mining are concerned about the quality of the raw materials they process or consume, they call on Process Analytics team. Designed to operate around the clock in remote corners of the world, our instruments lead the way. More...

Advanced Imaging

Our sophisticated imaging product line of X-ray sources is crafted to provide accurate and consistent results for a variety of applications including high-resolution imaging and automated X-ray inspection on high-throughput production lines.

Bulk Elemental Analysis (BEA)

For more than 85 years, the Thermo Fisher Scientific Ecublens site in Switzerland has been a global supplier of spectrochemical instruments for major industries such as metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum and batteries. We offer unparalleled capabilities in optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), and spectrometer automation (SMS).

Territory: up to 70% travel in Western Canada

What will you do?

Reporting to the Regional Service Manager, you will provide complete services on Spectroscopy instruments : optical emission spectroscopy (OES) , x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES) , x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
• Use customer management software to monitor service calls, manage parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

Who are we looking for?

Minimum education and experience requirement

• High school diploma and 4+ years hands-on experience as a Service Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy (OES) , x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor's degree in Sciences, Engineering or related field with 0 years' experience.

PROFICIENCIES

• Customer/business-oriented.
• Technical knowledge of scientific equipment or related technology based equipment.
• Effective communication skills and ability to establish good customer rapport are essential.
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location. Minimal direct supervision required.

Travel & Physical/Environmental requirements:

• Ability to travel up to 70% at times within the territory or other areas as the need arises.

• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
• Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
• Maintain a valid driver's license and safe driving record

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

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