Customer Care Associate, Remote, Alberta Canada
$15 per hourCarewell
The importance of hiring a Customer Care Associate
As a Customer Care Associate, you will be responsible for providing top-tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem-solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.
What you’ll do:
- Help, support and care for our customers through quality conversations and customer service experiences
- Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
- Ensure every customer feels valued and supported
- Build customer relationships based on trust, kindness, and reliability
- Recommend products that best serve our customers’ interests
- Practice active listening, clarify information, and diffuse tension for upset customers
- Participate in ongoing training and learning opportunities
- Utilize software, databases, scripts, and tools appropriately
- Adhere to all company policies and procedures
Metrics:
- Customer Satisfaction (CSAT) Average of at least 4.5
- Autoship & Cross-Sell Pitch Rate Average of at least 80%
- Average Handle Time (AHT) of 6.2 minutes or less
- Q.A. Score Average of at least 80%
What you’ll need:
- Must be located in Alberta, Canada
- 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
- Proven history of strong service attitude (volunteer experience, passion projects, etc)
- Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice
- Proficiency with computer skills, strong typing skills, and experience in multitasking
- Reliable access to a private, secure, quiet workspace
- Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
- Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.
- Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, October 19 - October 30
The ideal candidate will have a passion for helping others. We want our Customer Care Associates to be caregiver advocates, empathetic, and solution-oriented. The ideal candidate is comfortable asking sensitive questions and defusing challenging situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently.
Bonus points:
- Bilingual, fluent in both English and Spanish is highly desirable, but not required
- Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
- Experience working in a high-volume contact center environment
Mandatory training:
- October 19 - October 30
- Monday-Friday
- 9am-6pm EST
Available shifts after training:
- Saturday - Wednesday 9am-6pm EST
- Monday - Thursday 11am-8pm EST and Saturday 9am-6pm EST
What we offer:
- CAD $15 per hour
- The ability to work 100% remotely
- 10 days accrued vacation
- Holiday pay, with premium pay for working on the holiday
$20 per hour
...products to person-centered navigation, care coordination, and advocacy services that... ...no restrictions. ~ Must be located in Alberta, Canada, and authorized to work in Canada without... ...per hour ~ The ability to work 100% remotely ~10 days accrued vacation per year ~...Remote workHourly payDaily paidOngoing contractFull timeInternshipImmediate startMonday to fridayShift work$110k - $145k per year
Manager, ERP Systems Division: IT Job location: Remote (Canada) Hours: 40 hours per week, Monday to Friday Employment type: Full Time... ...of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture...Remote workLong term contractPermanent employmentFull timeContract workMonday to fridayFlexible hours- I hope you are having a good day. Our family: My wife and I are working professionals with two sons: a four year old in pre-school, and a one year old starting full time Montessori in Sept 2026. We have two sweet dogs who will also be in the home. What we are looking for: ...SuggestedFull timeSummer workWeekend work
$25 per hour
We are a family located in Foothills County, Alberta, seeking a caring and reliable nanny to join our household. Our ideal candidate will have experience working with primary school-aged children and be comfortable providing part-time support. We offer both live-in and live...SuggestedHourly payPart timeLive outLive InImmediate startNight shift- Part-Time Household Helper After-School Nanny | Harmony We’re a friendly, busy family in Harmony looking for a reliable, organized and kind person to become an extra set of hands in our home. This is a great role for someone who enjoys keeping a household organized and running...SuggestedLong term contractPart timeLive outLive InFlexible hours
$25 per hour
...living on an acreage about 17 minutes southeast of Sherwood park. We are looking for a part-time live-out nanny. Our family is seeking a caring and reliable individual to help us with the care of an adorable toddler on MWF afternoons beginning Sept 3. In addition to providing...Hourly payPart timeLive out$15 per hour
We are a loving family located in Half Moon Bay, Alberta, looking for a reliable and caring nanny to join our household. We have children in primary school and need someone who can help with after-school care. The position is for a live-out, part-time nanny who can take care...Hourly payPart timeLive out$20 per hour
Hello, We are a family residing in the beautiful Foothills County, Alberta, currently seeking a caring and responsible nanny to join our household. We have an infant and a child in primary school, so experience with both age groups is essential. This is a live-out, part-time...Hourly payPart timeLive outNight shift$25 per hour
Looking for a part-time, live-out position starting immediately in Foothills County, Alberta. Our family is seeking a caring individual to provide excellent care for our children. We are looking for someone that would be available to pick up our kids from school at around 3...Hourly payPart timeLive outImmediate start$20 per hour
We are a loving family in Holmes Crossing, Alberta, seeking a caring and dedicated nanny to support us during the summer months. If you have experience with infants, newborns, and primary school children, we would love to hear from you. This position is live-in and will primarily...Hourly paySummer workLive InNight shift$20 per hour
We are a loving family located in Harmony, Alberta, seeking a part-time nanny to help care for our 3 kids. Our children are 8, 5 and 2. The ideal candidate will be warm, nurturing, and experienced in caring for young children. Your primary responsibilities will include dropping...Hourly payPart timeLive out$111k - $137k per year
...Developer Division: IT Job location: Remote (Canada) Hours: 40 hours per week, Monday to... ...role focuses on full-stack development, custom Shopify solutions, and integrations with... ...enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a...Remote workLong term contractPermanent employmentMonday to fridayFlexible hours$22 per hour
We are a family in Harmony, Alberta, looking to welcome a caring and dedicated nanny to join us. Our household has an infant and two children in primary school, and we need someone who is capable of managing both age groups with love and attention. This position is a live-out...Hourly payPart timeLive outFlexible hoursAfternoon shiftWeekday work$77 - $87 per hour
...TELUS Health Virtual Care - Nurse Practitioner - Alberta We are looking for passionate and committed Primary Care Nurse Practitioners, licensed to... ...whose goal is to improve the landscape of healthcare in Canada. TELUS Health, is on a mission to be the most trusted...Remote jobHourly payContract workHome office10 hours per weekFlexible hoursShift workWeekend workWeekday work- ...transporting our son to preschool in Millarville, just a short 10 minute drive away. During the day, we’d be looking for someone to provide a caring environment for our sweet two year old daughter. We are a pet friendly household but pet care is not required. Please visit to view...Part timeLive out
- ...and welcoming family located near Maycroft, Alberta (1.5 hr south of Calgary), seeking a... ...8am to 5pm, no overnights. Our location is remote, so being comfortable in the outdoors, with... ...experienced individual to provide exceptional care and support for them. If you have a valid...Remote workHourly payFull timeSummer workLive outLive InMonday to friday
- Hi there! Our family in Harmony, Alberta (15 min from Calgary) is searching for a caring and reliable nanny to look after our infant on a part-time basis. This is a live-out position for anyone who is passionate about childcare and is experienced in taking care of infants....Hourly payPart timeLive out
- ...time, shifts to be discussed in interview. POSSIBLE LMIA will be considered for the right applicant The primary duties will include caring for our one son who is in Grade 3. Creating a stable and safe environment for him and engaging him in fun and educational on activities...Full timeLive outLive InLmiaShift work
$70k - $85k per year
...and product, delivering the utmost in customer experience and service design... ...this person to be based in Western Canada (British Columbia, Alberta, Saskatchewan, and Manitoba), working... ...dealers on the platform, analytics and associated programs. Lead training initiatives...Remote workFull timeWork at officeWork from home- ...Description Join Us as a Clinical Research Associate (Level II) – Make an Impact at the... ...Research Associate (Level II), you'll conduct remote or on-site visits to assess protocol and... ...personnel • Ability to maintain customer focus through the utilization of good listening...Remote jobFull timeWork at officeHome officeMonday to fridayNight shift
$18 per hour
Looking for an experienced nanny to join our family in Timberlea, Alberta. We have an infant and a primary school-aged child, so the ideal... ...primary responsibilities for this role include providing attentive care to our infant and assisting with our primary school-aged child's...Hourly payFull timeLive out$18 - $20 per hour
Are you looking for a rewarding part-time nanny position, providing care for two children of primary school age in Beach Corner, Alberta? Look no further! We are a warm and welcoming family seeking a responsible and caring individual to join our household as a live-out nanny...Hourly payPart timeLive out- Hello there! We are a family based in Foothills, Alberta (just south of Spruce Meadows), currently seeking a nurturing and reliable individual... ...2 (or equivalent) • At least 2 years of hands-on experience caring for babies and infants • Flexibility to help with light household...Full timePart time
$95k - $115k per year
...To: Director, Design & Construction Location: Alberta (Calgary or Edmonton and surrounding areas) Remote position with requirement for travel to project locations... ...Bluebeam. Must be legally entitled to work in Canada. Preferred Qualification ~ Experience with...Remote jobFull timeFor contractorsWork at office$25 per hour
We are a family residing in the beautiful Foothills County, Alberta, seeking a compassionate and responsible nanny to join our household. We are looking for someone with experience in caring for newborns, as we have a little one who requires attentive and nurturing care. This...Hourly payPart timeLive outFlexible hours- ...impact role in driving growth across Western Canada. This is a hunter-focused position... ...development, partner collaboration, and direct customer engagement—ideal for a sales leader who... ...measurable business results. Remote | Alberta or British Columbia Why This Role Matters...Remote workLong term contractFor contractors
- ...services for citizens. Note: although this position is remote, the candidate is required to be situated within Alberta while performing work. Only candidates identified... ...you in your job search! Good luck! Randstad Canada is committed to fostering a workforce reflective of...Remote workContract workImmediate start
- Dairy Production Technician Area of Olds, Alberta (ID: 5698) Apply onlineCompany... ...dairy herd improvement services to Lactanet customers. Working hours will include early mornings... ...experience in the dairy industry. • Strong customer service and interpersonal skills. • Proficiency...Full timeHome officeAfternoon shiftEarly shift
$111.13k - $132.72k per year
Job Information Join our Integrated Care Team and make a meaningful difference in the health and well-being of individuals, families, and communities. As a Community Health Nurse, Primary Care, you will play a key role in delivering accessible, patient-centered healthcare services...Full time$15 per hour
We are a family in Sundance Beach, Alberta, searching for a dedicated nanny to join our household. We are open to both full-time and part-... ...prefer a live-in or live-out position. Our primary focus is on caring for our infant. We want someone who is nurturing, responsible, and...Hourly payFull timePart timeLive outLive InNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Associate, Remote, Alberta Canada. Be the first to apply!
- customer service security officer Alberta
- représentant de service Alberta
- bank customer service representative Alberta
- customer support specialist Alberta
- conseiller clientèle Alberta
- customer service advisor Alberta
- work at home customer service representative Alberta
- client service specialist Alberta
- client advisor Alberta
- customer service associate Alberta

