Senior Sustainability Customer Experience Representative

Job Responsibility:

Title: Senior Sustainability Customer Experience Representative

Location: North America

Division: Agriculture

Job? ?Summary

The? Senior Sustainability Customer Experience Management role ?is? ?an? ?integral? ?part? ?of? ?the? ?Trimble Agriculture? ?Sustainabilty Team.? ?In? ?this? ?position,? ?you? ?will? ?play? ?a? ?central? ?role? ?in? ?providing? ?advanced? ?level? ?assistance? ?to? sustainability customers, ?business? ?partners,? and? ?internal? ?Trimble? ?teams? ?relating? ?to? ?product? ?information? and technical? ?support.? ?This? ?role? ?also? ?channels? ?information? ?in? ?educating? partners ?on? ?the? ?benefits? ?and? ?uses? ?of? ?Trimble? ?Ag? ?Sustainability solutions, as well as assisting the sales team with sustainability technical demos.? ?You? ?will? ?be? ?a? ?trusted? ?resource? ?that? ?is? ?capable? ?of? ?building? ?bridges? ?and? ?helping? ?our? ?channel? ?envision? ?how? they? ?can? ?use? ?all of Trimble's products and manage the wide array of Trimble? ?Ag? ?solutions available for delivering sustainability.? ??Success? ?in? ?this? ?position? ?involves? ?time? ?spent? ?on? sustainability ?training,? ?teamwork,? ?time? ?invested? ?in? ?technical? ?support? ?related? ?issues,? ?input into product roadmap and? overall ?providing a high level of ?customer? ?care? ?&? ?support.? ? ?

Responsibilities

In this role, ? your primary ?responsiblilty will be to ensure sustainability accounts are successfully onnboarded? and supported. In addition you will support the sales teams that are working with sustainability accounts to ensure they have training and support to properly serve the named account on their journey. During the onboarding process, traveling? ?to? ?customer ?locations? ?or? to resellers for training purposes may be required. ?Technical? ?support? ?agents? are? ?also? ?responsible? ?for? ?answering? ?all? ?systems?-related? ?questions? ?and? ?responsible? ?for? ?providing? ?resolution? ?to? ?technical? ?issues.? This? ?includes? ?but? ?is? ?not? ?limited? ?to the following critical? competencies:? ?

• Lead and deliver a training program that supports Trimble's sustainability strategy

• Support and manage relationship with partners and sustainability accounts, being accountable for their updates and technical requests to improve their experience and retention

• Assist? ?internal? ?individuals? ?to? ?understand? ?the? ?more? ?technical? ?aspects? ?of? ?Trimble? ?Ag? ?sustainabilty solutions? ?on? ?how? ?they? ?solve? ?specific? ?customer? ?problems?

• Work closely with various product and engineering teams for technical support escalations and product issues resolution

• Provide VOC to product teams and business leaders as well as write technical requirements for additional features and or enhancements for sustainability accounts

• Collaborate? ?with? ?colleagues? ?to? ?exchange? ?information? ?to? ?refine? ?and? support ?sales ?strategies?

• Be? ?current? ?on? ?competitor? ?product? ?offerings? ?(features,? ?benefits?, ?and? ?customer? ?interest? ?in? ?these? ?products),? ?report? ?information? ?internally? ?together? ?with? ?recommendations? ?as? ?required? ?

• Build and update training materials and how-to user guides

• Actively bring insights for improvements on the Customer Success strategies

• Ability? ?to? ?provide? ?professional? ?communication? ?with? ?peers,? ?manager,? ?and? ?upper? ?management?

• Ability? ?to? ?solve? ?problems? ?using? ?a? ?creative? ?and? ?logical? ?mindset

• Ability? ?to? ?operate? ?successfully? ?within? ?a? ?matrix/multifunctional? ?business? ?organization

• Identify opportunities for cross-sell and up-sell

• Support the annual licencing renewal programme for sustainability customers

Skills? ?&? ?Experience? ?Required

• Bachelors or Masters degree? ?in? ?Agriculture, Ag ?Engineering,? ?Ag? ?Business,? ?or? GIS (?industry?-?related? ?field? experience can supplement these education requirements)
• Possesses? ?strong? ?communication? ?skills,? ?both? ?verbal? ?and? ?written?
• Proficient? ?in? ?presenting? ?and? ?public? ?speaking,? ?including? ?technical? ?training? ?and demonstrations?
• Minimum of ten years experience in technical customer? ?service?/support and or technical training
• Ability? ?to? ?collaborate? ?with? ?team? ?members? ?both? ?in?-?person ?and? ?virtually? with enthusiasm
• Must? ?be? ?a? ?team? ?player,? ?be? ?able? ?to? ?leverage? ?resources? ?through? ?sound? ?organizational? ?skills? ?and? ?team??work
• Demonstrated technical capability with a strong competency with Ag field and office software
• Possess? ?strong? ?problem?-solving? ?skills?
Experience working with large agribusiness sustainability s in the past, preferentially, providing technical solutions

Travel? ?Requirements ?

• There? ?is? ?some? ?travel? ?required? ?in? ?this? ?role? ?(about? 35%?)? ?-? ?including? ?travel? ?to? ?a business? ?partner? ?or? ?customer? ?locations,? ?trade? ?shows,? ?visit? ?strategic? ?accounts,? ?other regional? ?trips? ?to? ?support? ?the? ?Trimble? ?Ag? ?team

Information to Review:

The following links are recommended in order to better your understanding of Trimble, and the products available within this particular division.

• Trimble

• Trimble Agriculture

• Trimble Agriculture's Blog

Videos to Review:

• Trimble: Innovation at its best

• Trimble: A History of Outstanding Innovations

• Trimble Agriculture Solutions

• Trimble Agriculture Intro

About Trimble:

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to sustainability lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

About Our Trimble/AGCO Joint Venture:

Together, we will become a global industry leader in mixed fleet farming and autonomous solutions. We put the farmer first ensuring our technologies are at the heart of sustainability of the farm. AGCO and Trimble are committed to accelerating progress by integrating sustainability into the design, manufacturing, distribution and use of smart agricultural solutions across the entire value chain.