Front Desk Administrator

Job Responsibility:

Join Our Team as a Front Desk Administrator at Argyle Associates

Are you ready to take your career in customer service to the next level with an exceptional team? We are currently seeking a motivated and dedicated Front Desk Administrator to join our growing Argyle Associates team.

Argyle Associates, established in 1976, is renowned for providing a comprehensive spectrum of Oral and Maxillofacial Surgical procedures. We take pride in our outstanding patient care and community leadership, and we're looking for an exceptional candidate like you!

The Front Desk Administrator is responsible for welcoming patients, managing seamless check-ins, processing accurate treatment information, and collaborating with the dental team to ensure efficient patient care coordination.

Responsibilities:

• Greet and assist patients, creating a warm and welcoming atmosphere.
• Coordinate patient arrivals, manage paperwork, and facilitate a seamless check-in process.
• Process charts, ensuring accuracy in treatment estimates and financial information.
• Post and collect payments, handle insurance estimates, and submit claims.
• Prepare patient charts for upcoming clinics, ensuring all necessary documentation is complete.
• Respond to phone inquiries, schedule consultations, and manage surgery/post-operative appointments.
• Balance end-of-day reports to maintain financial accuracy.
• Respond to phone inquiries, book consultations, surgery/post-operative appointments
• Collaborate with dental staff to coordinate patient care and address administrative needs.
• Other administrative duties as required

Skills & Abilities:

• Proficient in data entry and comfortable using office software.
• Customer service experience in a healthcare or dental setting.
• Strong organizational skills and attention to detail.
• Familiarity with dental terminology and procedures.
• Previous experience working in an oral dentistry office.
• Bilingualism is an asset but not required.
• Excellent verbal and written communication skills to interact professionally with patients, colleagues, and other stakeholders.
• Ability to work collaboratively with the dental team to coordinate patient care and address administrative needs.
• Demonstrated ability to work independently when managing administrative tasks and handling patient inquiries.

Education & Experience:

• High school diploma or equivalent.
• Post secondary degree is considered an asset.

The successful candidate will travel between of our 4 locations as required.

Desired Qualifications:

• Dental/Medical office experience in a fast-paced environment.
• Candidates cross-trained as a Dental Assistant Level I or II considered an asset
• Bilingualism is an asset but not required.

Why Join Argyle?

• Competitive salaries.
• Comprehensive benefits program including employer-paid Health & Dental benefits.
• Opportunities for professional development to enhance your career.
• RRSP match program.
• Paid holidays and time off.
• Company events.
• Free parking at all our locations.
• And more!

Argyle Associates strongly encourages diverse candidates to apply to our welcoming community. We strive to make our application process accessible to any and all users. Should you require accommodations at any point during the recruitment process please contact Human Resources at View email address on ca.edajobs.com.

We thank all applicants for their interest. We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position.

Job Type: Full-time

Pay: $47,000.00-$59,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Willingness to travel to any of our 4 offices from Kanata to Orleans.

Education:

• DCS / DEC (preferred)

Experience:

• Front desk: 1 year (preferred)
• Dental receptionist: 1 year (required)
• Administrative: 1 year (required)

Location:

• Ottawa, ON (required)

Work Location: In person