Inside Sales Representative

Join a dynamic new department at Richelieu. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative – Vancouver Whitehorse Richmond office.

Your role will be to deliver an exceptional purchasing experience to our customers for all their MRO needs. As an integral part of the MRO team, you will be responsible for increasing sales within the product portfolio by making outbound calls, following up on marketing campaigns, and responding to customer calls and emails. As a fully trained product expert, you will recommend the appropriate product based on application and priority. Order processing, follow-ups, and quote tracking are also key responsibilities of this role.

Key Responsibilities of an Inside Sales Representative:

• Identify target customers within our database based on size and opportunity.

• Conduct sales calls to understand customer needs and provide tailored product recommendations.

• Respond to incoming inquiries by phone or email regarding products and services offered.

• Propose alternatives or substitutions as required.

• Prepare customer quotations.

• Work closely with the marketing team to develop product campaigns.

• Follow up on Requests for Quotation (RFQs).

• Achieve sales and margin targets.

• Build customer relationships through support and innovation.

• Contribute to continuous improvement initiatives within the team.

• Develop knowledge of new products and procedures.

Requirements:

• High school diploma or equivalent.

• Minimum of 2 years of experience in a similar role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Bilingual (French and English), both spoken and written.

• Eagerness to learn more about products and safety standards.

The Ideal Candidate:

• Has a collaborative nature.

• Possesses strong persuasive communication and interpersonal skills.

• Is goal-oriented.

• Enjoys challenges and acquiring new knowledge.

What we offer :

• A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.

• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.

• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.

• Competitive compensation: We offer competitive base compensation based on the market.

• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.

• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.

• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.

• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Invitation to Apply

If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply.

We invite you to visit our corporate website at to submit your application

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.