Client Executive

Job Responsibility:

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

Marsh is seeking candidates for the following position based in the Toronto office:

Client Executive

What can you expect?

• The Client Executive manages a book of commercial accounts in the SME unit. They drive growth and create business development opportunities by leveraging your network and sales aptitude.
• “Delivering the Firm” by aligning client strategies and needs to the company's capabilities and resources.

What is in it for you?

• A company with a strong brand and strong results to match.
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Competitive pay (salary and performance bonus potential) and full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous pension match AND contribution to our retirement plan).
• Hybrid working model - 3 days in the office.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Manage a book of SME clients and provide excellent client service to drive revenue retention and be responsible for managing all service components for the client including marketing of accounts.
• Review client exposure vs. current coverage and analyze the risk to determine product and service requirements.
• Communicate client needs and binding instructions to insurers.
• Implement and maintain a quality service plan, including ensuring the accuracy of binders, policies, and other relevant documents.
• Create and present renewal proposals to existing clients.
• Generate sales through existing clients and client referrals in accordance with the business plan along with the team.
• Manage timely billing/collection for each client.
• Develop a working relationship with all functions within the company to improve client service and increase cross-selling opportunities.
• Engage the appropriate industry group and Marsh resources to offer best in-front resources for each client/prospect.

What you need to have:

• Possess a minimum of 5 years of experience in commercial insurance.
• Holds RIBO License.
• Service expertise, sales capabilities, with a focus on client attraction and retention.
• Excellent communication (verbal and written) and people skills, with the ability to interact at all levels of the organization.
• Demonstrated ability to independently service medium- to larger-end (complex) accounts.
• Develop client relationships with Economic Buyer.
• Possess good knowledge of client risk issues and Marsh solutions.
• Effectively manage and retain renewal business.
• Maintain and preserve relationships and ensuring overall service needs are met, while addressing issues and miscellaneous concerns to remain in positive standing.

What makes you stand out:

• Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines.
• Effective collaborator.
• Computer literate with proficiency in email and spreadsheet software
• Proficiency in TAM or EPIC.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact View email address on ca.edajobs.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.