customer service clerks supervisor
Full-time
SYNERGY ALLIANCE CORPORATION
Job Responsibility:
- Education:
- Expérience:
Education
- Bachelor's degree
Tasks
- Co-ordinate activities with other work units or departments
- Supervise staff or team
- Provide job training and support
- Propose improvements to methods, systems and procedures
- Obtain and process information required to provide customer service
- Manage training and development strategies
- Maintain records and statistics
- Enforce policies and procedures
- Ensure compliance with government regulations
- Answer clients' inquiries and provide information
- Provide advice on information systems strategy, policy, management and service delivery
- Professionalism in customer service
Work conditions and physical capabilities
- Fast-paced environment
- Large workload
- Work under pressure
Personal suitability
- Efficient interpersonal skills
Screening questions
- Do you have previous experience in this field of employment?
Experience
- 2 years to less than 3 years
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
Education
Tasks
Work conditions and physical capabilities
Personal suitability
Screening questions
Experience
Support for newcomers and refugees
Support for youths
Support for Indigenous people
Supports for visible minorities
Vacancy posted 5 days ago
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