Business Intelligence Analyst

At Glen Dimplex Americas, people drive our success. We design innovative comfort solutions by focusing on customers, caring for people, valuing innovation, and keeping things simple. Our portfolio—Dimplex, Cadet, and Convectair—delivers trusted electric heating, fireplaces, and controls across North America. As part of Glen Dimplex Group, we’re a global leader in electrical heating and comfort technology.

The Business Intelligence Analyst reports to the Financial Planning and Analysis Manager and supports data analysis and reporting initiatives by aggregating data from multiple sources and developing insights to support business decision-making. This role focuses on building and maintaining reports, dashboards, and data solutions to enhance visibility into operational performance, sales, profitability, and customer behaviour.

Duties & Responsibilities

• Support reporting and analytics initiatives in collaboration with FP&A and cross‑functional teams
• Assist in identifying and documenting existing reporting processes and contribute to standardization and simplification efforts
• Develop an understanding of the business to support the definition and tracking of key performance indicators (KPIs)
• Build, maintain, and enhance reports and dashboards using tools such as Power BI, IBM Cognos Analytics, and SAP
• Support the automation of recurring reporting processes where possible
• Assist in the development and maintenance of data marts and ETL processes
• Monitor data quality and elevate issues to ensure accuracy and consistency
• Maintain databases and reporting environments
• Gather and translate business requirements into reporting and analytical solutions
• Collaborate with stakeholders to deliver insights that support business decisions
• Provide user support and training on reporting tools as needed
• Respond to ad hoc reporting and analysis requests
• Perform other related duties as assigned

Qualifications & Educational Requirements

• Post‑secondary degree in Computer Science, Analytics, or a related field
• 3–5 years of experience in a Business Intelligence, Data Analyst, or similar role
• Experience in CPG or manufacturing environments considered an asset
• Experience with Power BI, including DAX
• Experience developing reports and dashboards
• Proficiency in Microsoft Office tools

Technical Expertise

• Working knowledge of:
  • Relational database design and data warehouse concepts
  • SQL, including writing and modifying queries
  • SSIS and SSAS fundamentals
• Exposure to data modeling and ETL processes
• Understanding of database structures and performance considerations

Business & Analytical Skills

• Strong analytical and problem‑solving skills
• Effective communication skills with the ability to work with both technical and non‑technical stakeholders
• Experience gathering and documenting business requirements

Preferred

• Experience with SAP
• Experience with Dynamics 365 CRM
• Experience with Microsoft Azure
• Understanding of financial principles and metrics
• Experience working with financial data, forecasting tools, or reporting

Total Rewards

Core Total Rewards

• Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long‑term disability)
• Group RRSP with 100% Employer Match up to 4%
• Freedom to Choose, Consult +, and Telus Pharmacy Group
• Employee Assistance Program
• Workplace Wellness Program
• Support of professional memberships/certifications

Additional Rewards

• Educational Reimbursement Program
• Employee Charitable Donation Program (monetary and product donations)
• Employee Service & Recognition Awards
• Referral Bonus Program
• Summer Fridays
• Employee Engagement Committee initiatives
• Smart casual dress atmosphere
• A unique opportunity to be a key player in a growing global organization
• An innovative fast‑paced culture focused on people

Our Values

We Think Customer – we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments

We Care About People – we recognize the power of a community with a common purpose; empathizing with others’ point of view and acting with integrity to create a safe and healthy environment

We Value Innovation – we are building a better future day by day; developing innovations that will create quality, consumer‑centric, sustainable solutions

We Keep it Simple – we make the complex simple by driving out inefficiencies; which enables us to be agile, responsive and to get the job done

Glen Dimplex Americas is committed to fair and accessible employment practices, including accommodations throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.

Please note, Glen Dimplex Americas may use artificial intelligence (AI) tools as part of our interview and recruitment process to assist in screening and evaluating applicants. All information will be handled in accordance with our privacy policies, and any AI‑supported assessments are designed to ensure a fair and consistent evaluation for all candidates.

We thank all applicants for their interest in Glen Dimplex Americas; however, only those selected for an interview will be contacted.