Technical Support Representative - Work from Home

Job Description

Job Description

The Opportunity
Description

As a Technical Support Representative, you will provide first-level technical support and customer service solutions for client products. You won’t just answer calls — you’ll guide customers through solutions, build trust, and take ownership of the entire customer experience.

This fully remote Technical Support Representative opportunity is open to candidates residing in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick. If you are passionate about customers, confident troubleshooting technical issues, and thrive in a structured remote environment, this contract opportunity could be the right fit for you.

What You’ll Do as a Technical Support Representative

You will:

• Provide first-level technical support and customer service for client products
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Deliver empathetic, solution-focused call handling while actively listening to customer concerns
• Accurately document interactions using electronic documentation systems
• Coordinate with internal teams to ensure timely and complete resolution
• Schedule service calls and follow up to ensure customer satisfaction
• Every interaction is an opportunity to create a positive experience. Your ability to adapt your communication style, read verbal cues, and provide reassurance will directly impact customer loyalty.

Why This Role Stands Out

Even as a 3-month contract, this Technical Support Representative role offers:

• Competitive hourly compensation
• Fully remote work environment
• Structured training and support
• Opportunity to gain experience in medical/technical device support
• Potential contract extension based on performance and business needs
• This is an opportunity to sharpen your technical troubleshooting skills while making a real difference for customers who rely on these products.

Work Environment & Expectations

This is a remote work-from-home position. You must reside in Manitoba, Saskatchewan, Nova Scotia, or New Brunswick and maintain a secure, distraction-free workspace with hardwired internet access.

Requirements:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Experience Required for Your Success

Requirements:

• Associate’s degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Nice to Have:

• Previous contact center experience
• Working knowledge of Microsoft Office (Outlook, Word, Excel)

\nCompany Description

In Canada, TP’s local leadership team delivers innovative customer experience (CX) solutions that are tailored to the local market and powered by global best practices, With omnichannel expertise, multilingual support, and vertical market focus, our delivery centres across Canada and worldwide help the most recognized brands create seamless, human-centred customer experiences. Our strength lies not just in service delivery, but in helping organizations transform through advanced analytics, transformation consulting, and AI-powered digital CX solutions.

As a people-first organization with one of the industry’s lowest turnover rates, our focus on people enables us to build lasting partnerships with employees, clients, and communities alike. Our dedicated Canadian leadership team combines world-class expertise with a collaborative, flexible approach supporting diverse industries, ensuring our clients can scale with confidence.

Company Description

In Canada, TP’s local leadership team delivers innovative customer experience (CX) solutions that are tailored to the local market and powered by global best practices, With omnichannel expertise, multilingual support, and vertical market focus, our delivery centres across Canada and worldwide help the most recognized brands create seamless, human-centred customer experiences. Our strength lies not just in service delivery, but in helping organizations transform through advanced analytics, transformation consulting, and AI-powered digital CX solutions.\r\n\r\nAs a people-first organization with one of the industry’s lowest turnover rates, our focus on people enables us to build lasting partnerships with employees, clients, and communities alike. Our dedicated Canadian leadership team combines world-class expertise with a collaborative, flexible approach supporting diverse industries, ensuring our clients can scale with confidence.